Senior Product Support Specialist

Brown Brothers Harriman & Co.; Kraków; Hybrid; PLN 60,000 - 85,000; Full time

Benefits offered by this job

Private medical care

Life Insurance

Employee Assistance Program

Job summary

Brown Brothers Harriman (BBH) in Kraków seeks a Finance/Business Analyst to join the Alternative Product Support Team. You will collaborate with accounting and consolidation teams to analyze processes, draft requirements, and design testing plans for implementation.

The role emphasizes data accuracy, security, and participation in automation projects such as Copilot, with hybrid work and a focus on developing professionally while balancing family needs.

Qualifications

• Current or former student in accounting, business, finance or economics.
• 1+ year experience in accounting/consolidation, application support, business analysis or QA analyst preferred.
• Advanced working knowledge of Excel.
• Prior involvement or experience with financial services systems and projects is a plus.

Responsibilities

• Support Accounting and Consolidation systems.
• Static data maintenance.
• Prepare, review, and maintain business requirements documentation.
• Create and execute User Acceptance Testing plans and scripts.
• Develop and maintain operational procedures and process documentation.
• Act as Security Coordinator for supported applications, ensuring access controls and audit support.
• Participate in team and interdepartmental projects, including automation solutions (e.g., Microsoft Copilot).
• Understand impact of work product and risks; attention to detail is critical.

Skills

Advanced Excel

Team collaboration

Attention to detail

Education

Student in accounting/finance-related field

Tools

Oracle EPM

eFront (FrontInvest)

Job description

At BBH, partnership is more than a form of ownership-its our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for whats next, this is the right place to build a fulfilling career.

Location and Hybrid Model

Location: Kraków

Hybrid model: Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old

About the team

The Alternative Product Support Team provides process and application development and support to Alternative Fund Accounting, Fund Administration, Depositary and Transfer Agency teams. As a key member of this group, the specialist will be working closely with internal business teams to analyze business processes, process static data requests, provide support, document procedures and create and execute implementation plans. The individual will work both independently and as part of bank-wide project teams to actively analyze department needs and increase operational efficiency.

Key Responsibilities

• Supporting Accounting and Consolidation systems
• Static data maintenance
• Prepare, review, and maintain business requirements documentation
• Create and execute User Acceptance Testing plans and scripts
• Develop and maintain operational procedures and process documentation
• Act as Security Coordinator for supported applications, ensuring appropriate access controls, compliance with security requirements, and support for audit and governance activities
• Participate in team and interdepartmental projects, including the evaluation and implementation automation solutions (e.g., Microsoft Copilot)
• Understand impact of work product and potential risks; attention to detail is critical

Qualifications

• Current or former student in a relevant field such as accounting, business, finance, economics
• 1+ year prior accounting/consolidation, application support, business analyst or QA analyst experience preferred
• Advanced working knowledge of Excel
• Basic knowledge of accounting
• Prior involvement or experience working on financial services systems and projects preferred
• Ability to complete duties as assigned under minimal supervision
• Ability to work with business users (accounting department) and system personnel in a team environment.
• Prior experience with Oracle EPM and/or eFront (FrontInvest) system as a plus

What we offer

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family.
• You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

Company Culture & Values

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development - so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice - creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often - pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-time business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours. Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially. Brown Brothers Harriman (BBH) is a global financial services firm known for premium service and specialist expertise. BBH works with leading asset managers, financial institutions, private businesses and their owners, wealthy families, and sophisticated institutional investors. As a private partnership, we are uniquely built to put clients first and create success that lasts. We believe our success starts with yours. At BBH, partnership is more than a form of ownership-its our approach to business and relationships. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. No matter where you sit in the organization, everyone is empowered to contribute their ideas and perspective. BBHers can pick up the phone and call any colleague, and they are happy to help - which is why expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. Delivering for our clients and each other energizes us. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often - pushing the boundaries of innovation. Every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-time business, taking the time to provide guidance and mentoring to build the next generation of BBHers. With a 200-year legacy and a shared passion for whats next, this is the right place to build a fulfilling career.