Client Service Supervisor

Brown Brothers Harriman & Co.; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private medical care

Life Insurance

Professional trainings and qualif.oss.

Wellbeing Program

Onboarding Program for new hires

Culture Celebration Day

Community Service Day

Job summary

Brown Brothers Harriman in Kraków is recruiting a Client Service Supervisor for the Custody area. The role focuses on accurate and timely data delivery and acts as a primary escalation point for complex client issues.

Strong custody knowledge and analytical abilities help you multi-task in a fast-paced environment. You will be highly communicative, detail oriented, and able to juggle several duties while troubleshooting with decorum.

Qualifications

• BS/BA degree or equivalent work experience.
• 3–4 years of custody or related industry experience.
• Experience in client servicing environments.
• Knowledge of corporate actions, equity, fixed income and derivatives preferred.
• Ability to prioritise, multitask and meet deadlines.
• Strong verbal and written communication skills.

Responsibilities

• Field and respond to client inquiries and escalated issues; serve as point person for senior clients.
• Coordinate and follow up on client meetings and deliverables.
• Demonstrate understanding of BBH products and services.
• Collaborate with Operations, Treasury and Markets to resolve inquiries and improve service levels.
• Serve as a key contact for external clients regarding daily servicing inquiries.
• Develop internal relationships to proactively resolve client issues.

Skills

Client servicing

Communication

Attention to detail

Multitasking

Troubleshooting

Education

Bachelor’s degree

Tools

Internal systems

Web-based systems

Job description

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Location: Kraków Type of work: Full time Hybrid model: Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old

Join us as a Client Service Supervisor! Brown Brothers Harriman is currently recruiting a Client Service Supervisor.

If you are successful in your application to the Client Service Supervisor Custody role, you will ensure that the firm’s clients receive accurate and timely data and serves as a point of escalation for complex client issues. Your custody knowledge, as well as analytical skills will enable you to multi-task in a fast-paced environment, driven to produce responses across all segments.

To be successful, you will need to be highly communicative and detail oriented, to think on your feet, to be able to juggle several duties, as well as to troubleshoot with decorum.

On this position you will be responsible for:

• Client Servicing and Inquiry Response: Field and respond to client inquiries and escalated issues and serve as the point person for senior level client contacts.
• Coordinate and follow up on client meetings and deliverables.
• Exhibit a sound understanding of BBH products and services.
• Work closely with internal clients in Operations and Treasury and Markets to ensure timely resolution of client inquiries and improvement of service levels.
• Serve as a key point of contact for external clients regarding daily servicing inquiries.
• Develop key internal relationships to proactively aid in the resolution of client issues.

What we’re looking for:

• Education level and/or experience: BS/BA degree and/or equivalent work experience.
• Minimum of 3 to 4 years of Custody or other industry experience.
• Prior experience working in a client servicing focused work environment.
• Working knowledge of corporate actions, equity, fixed income, and derivative investments preferred.
• Ability to prioritize and quickly resolve client needs.
• Ability to multitask, prioritize assignments and work quickly and accurately in a deadline-oriented environment.
• Ability to communicate effectively with both verbal and written skills.
• Technical proficiency in internal and/or web-based systems a plus.

What we offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires
• We value diverse experiences. We value diverse experiences and transferrable skillsets.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours. Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially. Brown Brothers Harriman (BBH) is a global financial services firm known for premium service and specialist expertise. BBH works with leading asset managers, financial institutions, private businesses and their owners, wealthy families, and sophisticated institutional investors. As a private partnership, we are uniquely built to put clients first and create success that lasts. We believe our success starts with yours. At BBH, partnership is more than just a form of ownership—it’s our approach to business and relationships. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. No matter where you sit in the organization, everyone is empowered to contribute their ideas and perspective. BBHers can pick up the phone and call any colleague, and they are happy to help – which is why expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. Delivering for our clients and each other energizes us. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. Every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.