Application Production Support Analyst

Brown Brothers Harriman & Co.; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Culture Celebration Day

Community Service Day

Private medical care

Life Insurance

Hybrid Working

Training & Certification Support

Wellbeing program

Online benefits platform

Permanent contract

Job summary

Brown Brothers Harriman (BBH) is seeking an Application Production Support Analyst to join our Global Production Management Team in Krakow. You will drive production support activities across a portfolio of applications and services for Fund Services and Transfer Agency, influencing stakeholders and ensuring stable operations.

You will have 3+ years of experience in oversight roles, a degree in computer science, and knowledge of ITIL principles.

Qualifications

• 3+ years in an oversight/influential role.
• Experience with production management disciplines and ITIL.

Responsibilities

• Coordinate incident management activities and provide updates.
• Assist in design reviews and validation of support requirements.
• Contribute to problem management and data quality.
• Monitor system health and investigate abnormalities.
• Participate in RCA investigations and document workarounds.
• Drive monitoring automation and optimization.

Skills

Incident management

Change management

Problem analysis

ITIL knowledge

Stakeholder influence

System monitoring

Education

Degree in Computer Science

Job description

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. Join us as an Application Production Support Analyst Brown Brothers Harriman is currently recruiting an Application Production Support Analyst to join our Global Production Management Team in Krakow. In this role you will drive production support activities across a portfolio of applications and services for Fund Services and Transfer Agency Business Lines. Our Global Production Management (GPM) organization supports all the applications and infrastructure of the firm. As part of that team, you will drive and provide support activities and services, influence stakeholders, and advance the positioning of GPM in the firm.

Key responsibilities

• Coordinate incident management activities, including maintaining incident records, providing stakeholder updates, and escalating issues when needed.
• Support change management processes through participation in design reviews, validation of support requirements, and review of planned changes.
• Contribute to problem management activities by maintaining data quality, analyzing metrics, identifying trends, and supporting remediation efforts.
• Monitor system health and proactively identify, investigate, and escalation abnormalities that may impact system stability or availability.
• Participate in Root Cause Analysis (RCA) investigations, validate findings, and document workarounds where appropriate.
• Drive monitoring automation and optimization.

Desired Qualifications

• 3+ years performing in some form of oversight and influential role
• Degree in Computer Science or related field and/or related work experience
• Experience with production management disciplines, including knowledge of ITIL frameworks and best practices
• Excellent communication skills, including the ability to influence
• Strong analytical, problem solving and logical thinking skills
• Good understanding of current IT infrastructure, technology and application development standards
• Readiness to learn and develop new skills
• Ability to work under pressure

What we offer

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• Private medical care for you and your family
• Life Insurance
• Hybrid Working Opportunities
• Professional trainings and qualification support
• Thrive Wellbeing Program
• Online benefit platform
• Contracts for an indefinite period of time with no probation period

About BBH

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours. Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

Brown Brothers Harriman (BBH) is a global financial services firm known for premium service and specialist expertise. BBH works with leading asset managers, financial institutions, private businesses and their owners, wealthy families, and sophisticated institutional investors. As a private partnership, we are uniquely built to put clients first and create success that lasts. We believe our success starts with yours. At BBH, partnership is more than just a form of ownership—it’s our approach to business and relationships. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. No matter where you sit in the organization, everyone is empowered to contribute their ideas and perspective. BBHers can pick up the phone and call any colleague, and they are happy to help – which is why expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. Delivering for our clients and each other energizes us. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. Every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.