Process Efficiency Lead (2 years fixed term contract)

Marsh Risk; Warszawa; Hybrid; PLN 300,000 - 420,000; Full time

Job summary

Marsh is seeking a Process Efficiency Lead in Warsaw for a hybrid role focused on regional operational excellence. You will develop solutions to streamline processes, reduce costs, and improve productivity across the region, partnering with senior stakeholders to drive continuous improvement.

Responsibilities include leading design-to-delivery improvements, applying Lean, Six Sigma, and Agile methodologies, and collaborating with cross-functional teams to understand workflows and deliver

Qualifications

• Proven experience leading complex regional projects in a matrix organization.
• Excellent stakeholder management skills with the ability to influence at all levels.
• Strong communication skills, written and verbal.
• Strong analytical skills with data-driven decision making.
• Proficiency in English.

Responsibilities

• Review existing processes to identify inefficiencies and opportunities for improvement.
• Lead process improvement initiatives from design through delivery with timely execution.
• Apply Lean, Six Sigma, or Agile methodologies to develop sustainable solutions.
• Collaborate with cross-functional stakeholders to understand workflows and drive improvement.

Skills

Stakeholder management

Communication

Analytical skills

Data-driven decisions

English proficiency

Tools

RPA

Automation technologies

Job description

We are seeking a highly experienced Process Efficiency Lead to support regional operational excellence. This role will be based in Warsaw and will be a hybrid position.

As Process Efficiency Lead, you will develop and implement solutions that streamline operations, reduce costs, and improve the quality and productivity of teams across the region. You will partner with senior stakeholders and cross-functional teams to identify opportunities for improvement, support strategic initiatives, and drive a culture of continuous improvement across the organization.

We will count on you to:

• Review existing processes to identify inefficiencies, gaps, and opportunities for improvement, and implement changes that enhance operational performance.
• Lead process improvement initiatives from design through delivery, ensuring timely execution and alignment with agreed objectives.
• Apply process improvement methodologies such as Lean, Six Sigma, or Agile to develop sustainable solutions that improve quality and efficiency.
• Collaborate with cross-functional stakeholders to understand workflows, gather insights, and support a culture of continuous improvement across the region.

What you need to have:

• Proven experience leading complex regional projects, ideally within a matrix organization, with a strong record of successful delivery.
• Excellent stakeholder management skills, with the ability to build trust and influence effectively at all levels of the organization.
• Strong communication skills, both written and verbal, with the ability to present ideas and information clearly and persuasively.
• Strong analytical skills and experience using data to inform decisions and drive process improvements.
• Proficiency in English.

What makes you stand out:

• Fluency in French or German.
• Experience with RPA or automation technologies that support process efficiency.
• Familiarity with Lean, Six Sigma, or Agile methodologies.
• Prior consulting or insurance experience, bringing insight into industry-specific challenges.

Why join our team:

• We help you be your best through professional development opportunities, meaningful work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can collaborate with talented colleagues and make a real impact for colleagues, clients, and communities.
• Our scale gives you access to a broad range of career opportunities, along with benefits and rewards that support your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.