Senior Ocean Export Specialist - Hybrid (Warsaw)

C.H. Robinson Company; Warszawa; Hybrid; PLN 85,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Travel allowance

Life insurance

Healthcare plan

Professional growth opportunities

Training platforms access

Job summary

C.H. Robinson Company in Warsaw is seeking an Ocean Export Agent to join our Global Forwarding team. You will manage end-to-end ocean export shipments, ensure documentation compliance, and provide exceptional customer service in a fast-paced environment.

You will work on-site three days per week with flexible remote options, collaborating with customers, carriers, overseas offices, and internal teams to deliver reliable import solutions and drive operational excellence.

Qualifications

• Minimum 3 years of ocean export experience with a forwarder.
• Fluency in English and Polish.
• Strong knowledge of ocean export documentation, international shipping processes, and supply chain operations.
• Excellent customer service, communication, prioritization, and multitasking skills.
• Ability to work effectively in a fast-paced, deadline-driven environment.

Responsibilities

• Manage ocean export shipments from origin through final delivery while ensuring compliance with customer SOPs and regulatory requirements.
• Coordinate bookings, shipment tracking, customs documentation, arrival notices, delivery arrangements, and invoicing activities.
• Monitor shipment milestones and proactively resolve transportation, documentation, and service issues.
• Collaborate with carriers, overseas offices, agents, customs brokers, and internal teams to ensure operational excellence.
• Build strong customer relationships through timely communication, issue resolution, and service support.
• Provide shipment status updates, operational reporting, and documentation support to customers and stakeholders.
• Identify process improvement opportunities and contribute to service, quality, and efficiency initiatives.
• Participate in customer reviews and support business growth through exceptional service delivery.

Skills

English fluency

Polish fluency

Job description

C.H. Robinson Company in Warsaw is seeking an Ocean Export Agent to join our Global Forwarding team. You will manage end-to-end ocean export shipments, ensure documentation compliance, and provide exceptional customer service in a fast-paced environment.

You will work on-site three days per week with flexible remote options, collaborating with customers, carriers, overseas offices, and internal teams to deliver reliable import solutions and drive operational excellence.