Senior ITSM Consultant—ServiceNow & ITIL Expert

Sii Poland; Rzeszów; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Great Place to Work

Centre of internal trainings

Profit sharing

Medical care

Regular integration events and trips

Job summary

Sii Poland is seeking an experienced ITSM consultant to optimize and standardize ITIL-based processes across multiple industries. The role requires hands-on experience with ITSM, ITIL, and process improvement, plus strong facilitation and stakeholder engagement skills.

The candidate will collaborate with cross-functional teams to drive continuous improvement in regulated financial services environments, ensuring alignment with business goals and compliance requirements.

Qualifications

• Minimum 5 years of ITSM experience, preferably within regulated industries such as financial services, insurance, or banking.
• In-depth understanding of the ITIL framework and the practical application of its process landscape.
• Demonstrated experience in IT process management, including continuous improvement and optimization initiatives.
• Completed degree in Information Technology or a related field, or an equivalent combination of education and relevant professional experience.
• Strong communication and facilitation skills, with the ability to engage effectively across different stakeholder levels, including senior management.
• Business‑fluent German language skills (C‑level proficiency) and fluent English language skills, both written and spoken.
• Structured, self‑driven, and solution‑oriented working style.
• Strong team orientation combined with a high level of customer focus.
• Residing in Poland required.

Responsibilities

• Provide consulting, analysis, and continuous improvement of ITSM processes, across core ITIL processes (Incident, Problem, Change, Service Request, Change Enablement).
• Identify process weaknesses and develop sustainable improvement measures in collaboration with relevant departments.
• Act as the interface between operations, service owners, and management stakeholders.
• Support the introduction and operationalization of ITIL best practices within live operational environments.
• Establish and maintain SLA and KPI reporting to enable governance and continuous optimization of service processes.
• Implement quality assurance measures and support audits and regulatory requirements within the financial services sector.
• Design and deliver workshops, training sessions, and enablement initiatives for support and process teams.

Skills

ITSM expertise

ITIL knowledge

Stakeholder management

German fluency

English fluency

Facilitation

Communication skills

Education

Information Technology degree

Tools

ServiceNow

Jira Service Management

HP Service Manager

Job description

Sii Poland is seeking an experienced ITSM consultant to optimize and standardize ITIL-based processes across multiple industries. The role requires hands-on experience with ITSM, ITIL, and process improvement, plus strong facilitation and stakeholder engagement skills.

The candidate will collaborate with cross-functional teams to drive continuous improvement in regulated financial services environments, ensuring alignment with business goals and compliance requirements.