Senior ITSM Consultant | ITIL Process Optimizer

Sii Poland

Białystok

On-site

PLN 150,000 - 230,000

Full time

9 days ago

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Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland is seeking an experienced ITSM consultant to drive process optimization across core ITIL domains (Incident, Problem, Change, Service Request, and Change Enablement). You will analyze current workflows, identify weaknesses, and implement practical improvements.

You will act as the interface between operations, service owners, and management, support ITIL best-practice adoption in live environments, and help establish SLA/KPI reporting to enable governance and continuous optimization

Qualifications

Minimum 5 years of proven professional experience in IT Service Management (ITSM).
In-depth understanding of ITIL framework and practical application of its process landscape.
Experience in IT process management, continuous improvement, and optimization initiatives.
Degree in Information Technology or related field or equivalent experience.
Strong communication and facilitation skills across stakeholder levels, including senior management.
Business-fluent German (C-level) and fluent English (written and spoken).
Structured, self-driven, and solution-oriented working style.
Team-oriented with high customer focus.
Ability to quickly understand complex systems and business environments.
Residing in Poland required.

Responsibilities

Provide consulting, analysis, and continuous improvement of ITSM processes across core ITIL areas.
Identify process weaknesses and develop sustainable improvements with relevant departments.
Act as interface between operations, service owners, and management stakeholders.
Support introduction and operationalization of ITIL best practices in live environments.
Establish and maintain SLA and KPI reporting for governance and optimization.
Design and deliver workshops, training sessions, and enablement initiatives for support and process.