Senior IT System Analyst (Global Compliance Automation) | f/m/d

ERGO Technology & Services S.A.; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private medical care

Remote work opportunities

Life insurance

Integration events

Employee referral program

Charity initiatives

Flexible benefits

Job summary

ERGO Technology & Services S.A. is seeking an experienced Senior IT System Analyst for Global Compliance Automation in Warsaw.

The role focuses on collecting and documenting functional and non‑functional requirements, translating business needs into viable IT solutions, and ensuring traceability across the software development lifecycle. The successful candidate will collaborate with business and IT stakeholders, drive requirements, support deployments, and help ensure delivery of compliant and

Qualifications

• Fluent in English and able to communicate with international stakeholders.
• Several years of experience as a System Analyst, Requirements Engineer, Business Analyst, or similar.
• Strong experience in elicitation, analysis, documentation, and management of requirements.
• Experience collaborating with business stakeholders, product teams, developers and architects.
• Proven ability to create use cases, user stories, business features, and backlog items.
• Experience in agile software delivery and SDLC processes.
• Hands-on acceptance testing and quality assurance activities.
• Knowledge of IT service management and deployment/change processes.

Responsibilities

• Manage communication and balance expectations between capability owners, end users, product teams, and service teams.
• Lead workshops to gather, analyze, and validate business and system requirements.
• Create and maintain use cases, process flows, and documentation using established tools.
• Translate business needs into features, backlog items, and functional specs for delivery teams.
• Collaborate with developers, architects, and technical teams to assess feasibility and refine requirements.
• Co-create wireframes and support solution design with UI teams.
• Perform acceptance testing and validate delivered functionality.
• Coordinate release activities, including planning, notes, and change management.
• Support pre-production and production deployments and perform release validation.

Skills

English

Requirements elicitation

Stakeholder management

Analytical thinking

Business analysis

Agile methodologies

SDLC understanding

Tools

Azure DevOps

Jira

Confluence

Miro

PowerPlatform

ServiceNow

Job description

Senior IT System Analyst (Global Compliance Automation) | f/m/d

Miejsce pracy: Warszawa

Technologies we use

Expected

• PowerPlatform

Your responsibilities

• managing communication and balancing expectations between capability owners, end users, product teams, and service teams
• facilitating workshops and discussions to gather, analyze, and validate business and system requirements
• creating and maintaining use cases, process flows, and requirements documentation using established tools and standards
• translating business needs into business features, product backlog items, and functional specifications for delivery teams
• collaborating closely with developers, architects, and technical teams to assess solution feasibility and refine requirements within existing system constraints
• co-creating wireframes and supporting solution design activities together with UI development teams
• performing acceptance testing and validating delivered functionality through pull-request-based testing and other quality assurance activities
• coordinating release activities, including release planning, release notes, change management, and stakeholder communications
• supporting pre-production and production deployments, performing release validation, and ensuring successful implementation of changes

Our requirements

• fluent in English
• several years of experience working as a System Analyst, Requirements Engineer, Business Analyst, or in a similar role
• strong experience in requirements elicitation, analysis, documentation, and management
• experience working closely with business stakeholders, product teams, developers, and technical architects
• practical experience creating use cases, user stories, business features, and product backlog items
• experience working in agile software delivery environments
• strong understanding of software development lifecycle (SDLC) processes
• hands-on experience with acceptance testing, requirements validation, and quality assurance activities
• experience supporting release management, deployment processes, and change management activities
• familiarity with Azure DevOps, Jira, Confluence, Miro, PowerPlatform, ServiceNow, or similar collaboration and delivery tools
• practical knowledge of process and system modeling techniques, including UML, BPMN, or similar approaches
• ability to assess and discuss technical feasibility of solutions with development teams
• strong analytical thinking and problem-solving skills with attention to detail
• excellent communication and stakeholder management skills
• ability to work independently and effectively coordinate activities across multiple teams and stakeholders

Optional

• experience working with LeanIX
• experience maintaining JSON-based configuration or definition files
• knowledge of IT service management processes
• experience in large-scale enterprise environments
• professional certification in Business Analysis, Requirements Engineering, Agile, or a related discipline
• knowledge of German

What we offer

• Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
• Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
• Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
• Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
• Let's be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
• Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• employee referral program
• charity initiatives

About the role

As a Senior IT System Analyst, you will support the delivery of IT solutions that meet business needs and customer expectations by providing high-quality analytical artifacts and system design recommendations.

You will play a key role in identifying, analyzing, and documenting functional and non-functional requirements, translating business needs into effective system solutions, and ensuring the completeness and consistency of requirements throughout the software development lifecycle.

We are looking for an experienced and proactive professional who can take ownership of complex analytical activities, collaborate with stakeholders across business and IT, and contribute to successful product and project delivery through strong analytical expertise and business understanding.

ERGO Technology & Services S.A.

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.