Senior IT Delivery Leader for Client Success

Unisys; Polska; Hybrid; PLN 320,000 - 520,000; Full time

Benefits offered by this job

Hybrid work model

Wellbeing & EAP

Life insurance

Private health insurance

Sports Card

Paid holidays

Company Bonus

Job summary

Unisys in Kraków is seeking a Senior Client Delivery Executive to own end-to-end delivery of complex IT services for key clients, driving satisfaction and governance. You will lead large, geographically dispersed implementations, align with contracted objectives, and build trusted client relationships through a strong local presence.

You will translate business needs into scalable solutions, collaborate with internal teams and clients, support account growth, and lead risk and operational

Qualifications

• BA/BS degree and 8+ years’ relevant experience OR equivalent combination of education and experience.
• Master’s degree preferred.
• Extensive Client & Service Delivery Leadership Experience.
• Track record of strong Stakeholder Management & Relationship Building.
• Excellent communication, interpersonal, and presentation skills in English language (C1 level - business fluent).
• Ability to work from client-site in Krakow up to 3 days/week (on short-notice) and to travel if needed.

Responsibilities

• Lead large, complex, and geographically dispersed client implementations, ensuring successful planning, execution, and delivery of contracted services while meeting cost, quality, governance, innovation, and performance objectives.
• Build trusted client relationships through a strong local presence in Kraków, acting as a senior strategic partner and fostering long‑term partnerships that drive customer satisfaction, loyalty, and business value.
• Partner closely with clients, internal stakeholders, and Service Delivery teams to proactively manage operational, technical, and business challenges, ensuring seamless service delivery and effective stakeholder management across all levels.
• Drive a customer‑centric approach by translating complex business requirements into innovative, scalable solutions that enhance operational performance and align with client strategic objectives.
• Support account growth by identifying opportunities for service expansion, continuous improvement, and value creation, while contributing to account governance, service reviews, and strategic business planning.
• Provide leadership in operational excellence and risk management across accounts, communicating industry insights and market trends, and enabling delivery teams to execute strategies that strengthen client outcomes and support sustainable business growth.

Skills

Stakeholder Management

Relationship Building

Communication

English Proficiency

Strategic Partnership

Leadership

Education

BA/BS degree

Master’s degree

Job description

Unisys in Kraków is seeking a Senior Client Delivery Executive to own end-to-end delivery of complex IT services for key clients, driving satisfaction and governance. You will lead large, geographically dispersed implementations, align with contracted objectives, and build trusted client relationships through a strong local presence.

You will translate business needs into scalable solutions, collaborate with internal teams and clients, support account growth, and lead risk and operational