Senior IT Service Delivery Manager - Hybrid, Krakow
Talent Search Technology
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Job summary
Talent Search Technology in Kraków is seeking a senior IT service delivery leader to oversee global digital workplace operations in a hybrid role, with a proven track record in managing multi-region services and driving SLA/KPI accountability.
The role requires deep ServiceNow ITSM experience and strong governance of Microsoft 365/endpoints, including Intune and packaging/release operations, to ensure stability and timely service improvements across a multinational user base.
Qualifications
- 10+ years in IT service delivery or related operations leadership.
- 5+ years in a service delivery leadership role.
- Experience managing global or multi-region Digital Workplace services with SLA/KPI accountability.
- Strong ServiceNow ITSM operating experience across incidents, requests, changes, problems, knowledge, dashboards and reporting.
- Experience governing Microsoft 365 / endpoint services (Exchange Online, Teams, SharePoint, OneDrive, Intune, SCCM/MECM, JAMF, Defender, Entra ID).
- Experience in application packaging / release operations using Intune and/or Patch My PC.
Skills
Tools
Job description
Talent Search Technology in Kraków is seeking a senior IT service delivery leader to oversee global digital workplace operations in a hybrid role, with a proven track record in managing multi-region services and driving SLA/KPI accountability.
The role requires deep ServiceNow ITSM experience and strong governance of Microsoft 365/endpoints, including Intune and packaging/release operations, to ensure stability and timely service improvements across a multinational user base.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
