Senior Invoice to Cash Analyst (Front Office)

Stryker; Warszawa; On-site; PLN 101,000 - 169,000; Full time

Job summary

Stryker is seeking an Invoice to Cash Senior Analyst in Poland to strengthen the Front Office team. You will own end-to-end collections, monitor portfolios, and collaborate with Back Office and commercial teams to resolve issues and drive collection outcomes.

You will mentor junior team members, support credit management, and participate in process improvements while ensuring compliance and accurate data reporting.

Qualifications

• BS/BA in Business Administration, Accounting, Finance or related field.
• Between 2 and 4 years of Invoice to Cash experience.
• Advanced MS Office skills.
• Fluent spoken and written English.
• Experience on collection-related systems (SAP, Oracle, AR Cloud solutions or others).

Responsibilities

• Manage end-to-end collections activities, ensuring timely customer payments through proactive outreach (phone/email).
• Monitor and maintain assigned customer portfolios, including account reconciliations and balance accuracy.
• Collaborate with Customer Service, Pricing, and Sales to resolve issues and support collection outcomes.
• Lead dispute management activities with commercial teams to investigate and resolve invoice discrepancies.
• Support credit management processes with the Credit team to ensure appropriate credit limits and prevent order blocks.
• Drive bad debt reduction initiatives with active follow-up on overdue accounts.
• Contribute to continuous improvement initiatives within the O2C process and update procedures.
• Ensure compliance with internal controls and audit requirements and maintain accurate customer master data.

Skills

Advanced MS Office

Fluent English

Education

BS/BA in Business Administration, Accounting, Finance

Tools

SAP

Oracle

AR Cloud solutions

Job description

Invoice to Cash Senior Analyst will play a key role within Front Office team, reporting directly to Associate Manager. The person in this position is responsible for performing all Invoice to Cash activities assigned to the cluster and act as main point of contact for local teams. This requires strong stakeholder management skills and ability to manage time and tasks in a smart way. Invoice to Cash Senior Analyst is required to provide support to more junior team members.

What You Will Do

• Manage end-to-end collections activities, ensuring timely customer payments through proactive outreach (phone/email) and adherence to defined collection strategies.
• Monitor and maintain assigned customer portfolios, including account reconciliations, balance accuracy, and close coordination with Back Office teams.
• Collaborate cross-functionally with Customer Service, Pricing, and Sales to resolve issues, provide portfolio updates, and support collection outcomes.
• Lead dispute management activities by working closely with commercial teams to investigate and resolve invoice discrepancies in a timely manner.
• Support credit management processes by partnering with the Credit team to ensure appropriate credit limits and prevent order blocks.
• Drive bad debt reduction initiatives, including active follow-up on overdue accounts and preparation of bad debt assessments based on portfolio insights.
• Contribute to continuous improvement initiatives within the O2C process, ensuring updates to procedures and maintaining accurate process documentation.
• Ensure compliance with internal controls and audit requirements, maintain accurate customer master data, and prepare regular and ad hoc reports while supporting broader Invoice to Cash functions as needed.

What You Need

• BS/BA in Business Administration, Accounting, Finance or related field
• Between 2 and 4 years of Invoice to Cash experience
• Advanced MS Office skills
• Fluent spoken and written English
• Experience on collection-related systems (SAP, Oracle, AR Cloud solutions or others)

Poland Pay Ranges

• Poland: zł101.300 - zł169.000 PLN Annual

At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker's comprehensive benefits package.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.