Senior O2C Analyst – Front Office, Collections & Disputes

Stryker; Warszawa; On-site; PLN 101,000 - 169,000; Full time

Job summary

Stryker is seeking an Invoice to Cash Senior Analyst in Poland to strengthen the Front Office team. You will own end-to-end collections, monitor portfolios, and collaborate with Back Office and commercial teams to resolve issues and drive collection outcomes.

You will mentor junior team members, support credit management, and participate in process improvements while ensuring compliance and accurate data reporting.

Qualifications

• BS/BA in Business Administration, Accounting, Finance or related field.
• Between 2 and 4 years of Invoice to Cash experience.
• Advanced MS Office skills.
• Fluent spoken and written English.
• Experience on collection-related systems (SAP, Oracle, AR Cloud solutions or others).

Responsibilities

• Manage end-to-end collections activities, ensuring timely customer payments through proactive outreach (phone/email).
• Monitor and maintain assigned customer portfolios, including account reconciliations and balance accuracy.
• Collaborate with Customer Service, Pricing, and Sales to resolve issues and support collection outcomes.
• Lead dispute management activities with commercial teams to investigate and resolve invoice discrepancies.
• Support credit management processes with the Credit team to ensure appropriate credit limits and prevent order blocks.
• Drive bad debt reduction initiatives with active follow-up on overdue accounts.
• Contribute to continuous improvement initiatives within the O2C process and update procedures.
• Ensure compliance with internal controls and audit requirements and maintain accurate customer master data.

Skills

Advanced MS Office

Fluent English

Education

BS/BA in Business Administration, Accounting, Finance

Tools

SAP

Oracle

AR Cloud solutions

Job description

Stryker is seeking an Invoice to Cash Senior Analyst in Poland to strengthen the Front Office team. You will own end-to-end collections, monitor portfolios, and collaborate with Back Office and commercial teams to resolve issues and drive collection outcomes.

You will mentor junior team members, support credit management, and participate in process improvements while ensuring compliance and accurate data reporting.