Senior HR Service Tech Leader: GenAI & ServiceNow

Bristol Myers Squibb; Warszawa; Sur place; PLN 220 000 - 360 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

Résumé du poste

Bristol Myers Squibb is seeking a Senior Manager, HR Service Technology & Enablement to lead GenAI-enabled HR service delivery, operational excellence, and strong product ownership of ServiceNow HRSD.

You will partner with HR, IT, and privacy teams to ensure responsible AI, global readiness, and continuous improvements that elevate the worker experience while balancing run reliability and transformation.

Qualifications

• 7+ years experience in HR service delivery, HR operations, or HR technology, with increasing leadership responsibility.
• Strong functional understanding of ServiceNow HRSD / Employee Center / Knowledge / Virtual Agent (ad

Responsabilités

• Lead GenAI enablement for HR services, translating needs into AI interactions.
• Own HRSD/Employee Center/Knowledge/Virtual Agent product roadmap.
• Collaborate with HR, IT, Privacy, Legal, and Security for responsible AI deployment.
• Drive run excellence: incident and defect themes, SLA/OLA performance, and continuous improvements.

Connaissances

GenAI

ServiceNow

HR operations

Product ownership

Outils

Workday

SAP HCM

HRIS

Description du poste

Bristol Myers Squibb is seeking a Senior Manager, HR Service Technology & Enablement to lead GenAI-enabled HR service delivery, operational excellence, and strong product ownership of ServiceNow HRSD.

You will partner with HR, IT, and privacy teams to ensure responsible AI, global readiness, and continuous improvements that elevate the worker experience while balancing run reliability and transformation.