HR Service Experience & GenAI Enablement Lead

Bristol-Myers Squibb Co; Warszawa; Hybrid; PLN 154,000 - 187,000; Full time

Job summary

Bristol Myers Squibb in Warsaw is seeking a Manager, HR Service Technology & Enablement to oversee HRSD, Employee Center, and knowledge governance. You will focus on day-to-day service operations, user experience improvements, and GenAI-enabled capabilities while working with global teams.

This role requires 3–5 years in HR operations or HR technology, experience with ServiceNow HRSD or related platforms, and the ability to translate data into practical improvements.

Qualifications

• 3–5 years of experience in HR operations, HR service delivery, or knowledge management.
• Functional experience with ServiceNow HRSD or Employee Center.
• Strong interest in employee experience and operational effectiveness.
• Ability to work independently with established standards and procedures.

Responsibilities

• Execute and support improvements aligned to defined strategies and roadmaps.
• Participate on or lead small project workstreams.
• Analyze data and insights to recommend practical, implementable improvements.
• Collaborate across HR Operations, HR COEs, IT, and vendors in a global, matrixed model.

Skills

HR operations

HR service delivery

HR technology

Data analysis

Knowledge governance

Tools

ServiceNow HRSD

Employee Center

Job description

Bristol Myers Squibb in Warsaw is seeking a Manager, HR Service Technology & Enablement to oversee HRSD, Employee Center, and knowledge governance. You will focus on day-to-day service operations, user experience improvements, and GenAI-enabled capabilities while working with global teams.

This role requires 3–5 years in HR operations or HR technology, experience with ServiceNow HRSD or related platforms, and the ability to translate data into practical improvements.