Senior HR Operations Specialist

Antal; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private medical care

Multisport card

Life insurance

Great atmosphere and comfortable work

International team and non-corporate环境

Job summary

Antal in Kraków is seeking a Senior HR Operations Specialist to join an international HR Service Delivery team. You will manage HR administration across the employee lifecycle, handle complex cases, and ensure data accuracy and compliance while supporting audits and process improvements.

The role requires 5+ years in HR Operations, strong Excel, SAP SuccessFactors or SAP HCM, and ServiceNow HRSD. You will collaborate with Payroll, Talent Acquisition, and HR Tech teams in a hybrid office-based

Qualifications

• 5+ years of experience in HR Operations, Workforce Administration, Employee Services, or HR Shared Services.
• End-to-end HR administration experience and handling complex cases.
• Strong knowledge of SAP SuccessFactors and/or SAP HCM.
• Experience using ServiceNow HRSD.
• Advanced Excel skills including pivot tables, lookups, data validation, and reconciliations.
• Excellent English communication and independence in prioritising work.

Responsibilities

• Manage HR administration processes across the employee lifecycle.
• Handle complex, urgent, and escalated employee cases from start to finish.
• Review and reduce outstanding cases, prioritising urgency and compliance risk.
• Investigate recurring errors, delays, and service issues and implement solutions.
• Ensure data and documentation are accurate and compliant with policies.
• Assist audits, control activities, and quality checks.
• Prepare and analyse operational reports on backlogs, SLAs, and escalations.
• Use Excel to analyse data, reconcile, and support mass data uploads.
• Maintain HR procedures, work instructions, and knowledge articles.
• Provide process guidance and knowledge sharing to the team.
• Collaborate with HR, Payroll, HR Business Partners, Talent Acquisition, HR Technology.
• Support HR system testing, process improvements, and project activities.

Skills

HR Operations

Data analysis

Stakeholder management

English proficiency

Problem solving

Independent work

Tools

SAP SuccessFactors

SAP HCM

ServiceNow HRSD

Advanced Excel

Job description

Location: Kraków
Office attendance: 3 days per week in the office
Type of contract: employment contract for 6 months
Recruitment process: online

About your future employer:

Our Client is a global manufacturing company with a strong international presence across Europe, Asia, and the Americas, offering development opportunities as well as the chance to grow your career through international projects and cross-departmental experiences.

Senior HR Operations Specialist with English

We’re looking for an experienced Senior HR Operations Specialist to join an international HR Service Delivery team based in Kraków. The team supports HR operations across several European markets.

Responsibilities:

• Manage HR administration processes across the employee lifecycle, including hiring, rehires, employee data changes, salary updates, and terminations.
• Handle complex, urgent, and escalated employee cases from start to finish.
• Review and reduce outstanding cases, prioritising them based on urgency, employee impact, and compliance risks.
• Investigate recurring errors, delays, and service issues, and help implement solutions.
• Ensure employee data and documentation are accurate and compliant with internal policies and procedures.
• Support audits, control activities, and quality checks.
• Prepare and analyse operational reports covering backlogs, service levels, quality, errors, and escalations.
• Use Excel to analyse data, perform reconciliations, validate information, and support mass data uploads.
• Maintain HR procedures, work instructions, and knowledge articles.
• Provide process guidance and knowledge sharing to other team members.
• Cooperate with HR, Payroll, HR Business Partners, Talent Acquisition, and HR Technology teams.
• Support HR system testing, process improvements, and project activities when needed.

Qualifications:

• At least 5 years of experience in HR Operations, Workforce Administration, Employee Services, or HR Shared Services.
• Hands-on experience with end-to-end HR administration processes.
• Strong knowledge of SAP SuccessFactors and/or SAP HCM.
• Experience using ServiceNow HRSD.
• Advanced Excel skills, including pivot tables, lookups, data validation, and reconciliations.
• Experience handling complex cases, escalations, and operational backlogs.
• Knowledge of HR controls, audit requirements, data quality, and compliance.
• Strong analytical and problem-solving skills, with the ability to identify root causes and implement corrective actions.
• Ability to work independently, manage competing priorities, and meet deadlines.
• Good written and spoken English.
• Confidence working with stakeholders across different teams and markets.

We offer:

• Be a part of a truly awesome team in a well - located office in Kraków
• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas
• Private medical care
• Mulitsport card
• Life insurance
• Great atmosphere and comfortable working conditions
• International team and non-corporate work enviroment