Senior HR Advisor (German & English) – Remote & Flexible Shifts

Amazon Inc.; Polska; A distancia; PLN 57.000 - 68.000; Jornada completa

Descripción de la vacante

Amazon Corporate Services Poland Sp. z o.o. seeks a Senior Advisor for the MHLS Tier 2 Specialty Operation to support HR inquiries via phone, chat, ticketing and case management in German and English.

The role handles benefits, payroll, leave, onboarding, terminations and absence reporting, escalating complex issues where needed. You will work on rotational shifts across weekdays and weekends, including bank holidays, and serve as a trusted point of contact, applying SOPs and knowledge bases to

Formación

• Proficiency in written and verbal in German (C1 CEFR) and English (C1 CEFR).
• Computer skills (Windows, Microsoft Office, Outlook)
• Bachelor’s degree or equivalent experience
• Experience in Human Resource management or customer service
• Bachelor's degree from accredited university or equivalent experience

Responsabilidades

• Handle and resolve HR queries in both German and English by leveraging documentation including frequently asked questions and standard operating procedures, escalating issues appropriately when they exceed the scope while maintaining ownership of the employee experience
• Take full accountability for each employee contact, ensuring queries are accepted and resolved with exceptional customer focus and demonstrating Earn Trust through every interaction
• Identify gaps in supporting documentation and internal processes, proactively recommending improvements to enhance service delivery and Insist on the Highest Standards
• Communicate effectively both verbally and in written form with employees, explaining and resolving concerns across the entire Amazon employee lifecycle with clarity and professionalism
• Actively seek employee feedback to continuously improve service levels, demonstrating Learn and Be Curious by using insights to enhance the support experience
• Work rotational shifts across weekdays and weekends, exhibiting flexibility and Bias for Action to ensure uninterrupted support for our employee community

Conocimientos

German language (C1 CEFR)

English language (C1 CEFR)

Customer service

HR knowledge

Educación

Bachelor’s degree or equivalent experience

Herramientas

Microsoft Office

Outlook

Windows OS

Descripción del empleo

Amazon Corporate Services Poland Sp. z o.o. seeks a Senior Advisor for the MHLS Tier 2 Specialty Operation to support HR inquiries via phone, chat, ticketing and case management in German and English.

The role handles benefits, payroll, leave, onboarding, terminations and absence reporting, escalating complex issues where needed. You will work on rotational shifts across weekdays and weekends, including bank holidays, and serve as a trusted point of contact, applying SOPs and knowledge bases to