Senior ESM Lead - Presales & Transformation

Capgemini Polska Sp. z o.o.; Poland; On-site; PLN 260,000 - 420,000; Full time

Benefits offered by this job

Company car

Yearly bonus

Private medical care

Life insurance

Training programs

Job summary

Capgemini Polska Sp. z o.o. seeks an ESM Tower Lead to drive Enterprise Service Management offerings for complex client engagements. You will partner with clients, bid teams, and senior stakeholders to blend technical depth with business value, delivering scalable and competitive solutions.

The role emphasizes presales leadership, cost modeling, and governance across delivery teams, with English and German communication to translate capabilities into client value.

Qualifications

• At least 5 years in IT Service Management or Service Integration design, transitions, or operations with presales focus.
• At least 3 years hands-on with ServiceNow including ITSM/ESM configuration or administration.
• Strong understanding of ESM processes: Service Request, Service Catalog, SACM, and change management.
• Experience designing/implementing ServiceNow workflows for HR, Shared Services, Security, or related capabilities.
• Proven presales experience: requirements, scoping, RFI/RFP/RFQ responses, client presentations.
• Commercial acumen: cost estimations, cost models, risk assessments, and SOW creation.
• Ability to present solutions to senior stakeholders including CxO level.
• Experience guiding multidisciplinary bid teams and SMEs.

Responsibilities

• Lead end-to-end development of ESM solutions for complex client engagements.
• Collaborate with bid managers, solution architects, and SMEs to define competitive client solutions.
• Develop cost models covering effort, licensing, third-party services, and assumptions.
• Support commercial deliverables including SOWs and service documentation.
• Engage with clients and executives to present value propositions and refine proposals.
• Drive alignment across delivery teams, suppliers, and stakeholders on roles and risks.

Skills

ITSM

ServiceNow

ESM

Presales

Solution mgmt

RFI/RFP

Cost modeling

Stakeholder comms

Bid team coord.

German language

Tools

ServiceNow Admin

Business Analysis

Job description

Capgemini Polska Sp. z o.o. seeks an ESM Tower Lead to drive Enterprise Service Management offerings for complex client engagements. You will partner with clients, bid teams, and senior stakeholders to blend technical depth with business value, delivering scalable and competitive solutions.

The role emphasizes presales leadership, cost modeling, and governance across delivery teams, with English and German communication to translate capabilities into client value.