End User Services Lead - Digital Workplace Transformation

Capgemini; Kraków; On-site; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Company car

Annual bonus

Private medical care (Medicover)

Life insurance

Training & development programs

Job summary

Capgemini Polska is seeking an EUS Tower Lead to drive end user services solutions for complex client engagements. You will lead presales activities, engage senior stakeholders, and shape delivery across transition, run, and transformation phases.

You will collaborate with bid managers, solution architects, and SMEs to create competitive, cost-aware proposals that align with modern workplace strategies involving Microsoft 365, Azure, and related technologies, while translating technical

Qualifications

• At least 5 years of experience in presales, solution management, or solution development for End User Services, Employee Experience, or Digital Workplace environments.
• Proven experience supporting workplace transformation initiatives including Microsoft 365, virtual desktops, endpoint management, workplace security, application transformation, or user experience management.
• Strong understanding of End User Services such as Service Desk, Onsite Support, Workplace Services, and Modern Workplace operating models.
• Knowledge of Microsoft technologies and ecosystems including 365, Azure AD, Intune, MECM/SCCM, AVD, Citrix, Windows platforms.
• Experience managing full presales lifecycle: requirements analysis, solution scoping, RFI/RFP/RFQ responses, client presentations.
• Commercial acumen for cost estimations, cost models, risk assessment, and SOW documentation.
• Ability to engage, influence, and present strategies to senior stakeholders including executives.
• Experience leading/coordinating solution development within multidisciplinary bid teams for SMEs and stakeholders.
• Fluent English communication skills to translate tech capabilities into business value.

Responsibilities

• Lead end-to-end development of End User Services solutions across transition, run, and transformation phases for complex client engagements.
• Own the EUS Tower contribution throughout presales lifecycle: requirements analysis, solution scoping, RFI/RFP responses, and client presentations.
• Collaborate with bid managers, solution architects, SMEs, and other tower leads to define integrated, competitive client solutions.
• Develop solution cost models including effort estimations, licensing, hardware, software, and third-party services.
• Support preparation of commercial and contractual deliverables: Statements of Work, Service Level Agreements, and solution documentation.
• Engage with clients, senior stakeholders, and partners to present, defend, and refine proposed solutions and value propositions.
• Drive alignment across delivery teams, suppliers, and stakeholders to ensure clear responsibilities, assumptions, dependencies, risks, and opportunities.
• Leverage market trends, competitive intelligence, and industry best practices to identify workplace transformation opportunities and enhance portfolio competitiveness.

Skills

Presales experience

Solution management

End User Services

Digital Workplace

Stakeholder engagement

Fluent English

Tools

Microsoft 365

Azure AD

Intune

MECM/SCCM

AVD

Citrix

Windows

Job description

Capgemini Polska is seeking an EUS Tower Lead to drive end user services solutions for complex client engagements. You will lead presales activities, engage senior stakeholders, and shape delivery across transition, run, and transformation phases.

You will collaborate with bid managers, solution architects, and SMEs to create competitive, cost-aware proposals that align with modern workplace strategies involving Microsoft 365, Azure, and related technologies, while translating technical