Senior Data Engineer – ITIL Analytics & Power BI in Fabric

EY; Wrocław; Hybrid; PLN 120,000 - 190,000; Full time

Benefits offered by this job

Continuous learning

Flexibility

Transformative leadership

Diversity and inclusion

Job summary

EY GDS Poland is building an analytics team to transform ITIL data from ServiceNow and other IT sources into insights using Microsoft Fabric, Power BI, and AI/ML tools. You will design dashboards, develop predictive models, ensure data quality, and collaborate with IT and business stakeholders in a Scrum/DevOps environment.

The role offers a hybrid work arrangement in Wrocław with in-office and remote days.

Qualifications

• Experience with ServiceNow or other ITSM systems.
• Knowledge of MS Fabric (lakehouse, pipelines).
• Strong Power BI skills – data modeling, DAX, interactive dashboard creation.
• Experience with Edit Tabulator, DAX Studio, XMLA, and APIs.
• Basic knowledge of ML/AI – data preparation, predictive model development.
• Proficiency in SQL and handling large datasets.
• Experience working in Scrum, DevOps, TDML/TDD/BDD methodologies.
• Ability to document data processes and maintain clear documentation.
• Strong communication skills and ability to work in an interdisciplinary team.

Responsibilities

• Integrate and process data from ServiceNow and other IT sources into Azure / MS Fabric environment.
• Design and maintain comprehensive dashboards in Power BI for IT and business stakeholders.
• Develop predictive models and AI/ML analytics to optimize ITIL processes (e.g., incidents, problems, changes).
• Collaborate with IT and business teams to define reporting requirements and KPIs.
• Ensure data quality, documentation, and compliance with data governance policies.
• Monitor ETL/ELT processes and automate data pipelines in MS Fabric.
• Explore new data sources and analytical technologies supporting IT and business processes.
• Work following Scrum, DevOps, TDML/TDD/BDD methodologies, including test automation and deployment pipelines.

Skills

Data analysis

SQL proficiency

Communication

Team collaboration

Scrum experience

Documentation

Machine learning basics

Education

Microsoft Fabric: DP-600, DP-700

Power BI: PL-300

Bachelor's degree in a relevant field

Tools

MS Fabric

Power BI

Edit Tabulator

DAX Studio

XMLA

APIs

Job description

EY GDS Poland is building an analytics team to transform ITIL data from ServiceNow and other IT sources into insights using Microsoft Fabric, Power BI, and AI/ML tools. You will design dashboards, develop predictive models, ensure data quality, and collaborate with IT and business stakeholders in a Scrum/DevOps environment.

The role offers a hybrid work arrangement in Wrocław with in-office and remote days.