Senior Data Engineer

Ernst & Young Advisory Services Sdn Bhd; Wrocław; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

EY GDS Poland is building an innovative analytics team to transform ITIL data from ServiceNow and other IT sources into intelligent reports, predictions, and insights using Power BI, MS Fabric, and AI/ML tools.

The role focuses on data integration, dashboards, predictive modeling, data governance, and collaboration with IT and business teams, following Scrum and DevOps practices.

Qualifications

• Experience with ServiceNow or other ITSM systems.
• Knowledge of MS Fabric (lakehouse, pipelines).
• Experience with Edit Tabulator, DAX Studio, XMLA, and APIs.
• Basic knowledge of ML/AI – data preparation, predictive model development.
• Proficiency in SQL and handling large datasets.
• Experience with Scrum, DevOps, TDML/TDD/BDD methodologies.
• Ability to document data processes and maintain clear documentation.
• Strong communication skills and ability to work in an interdisciplinary team.

Responsibilities

• Integrate data from ServiceNow and IT sources into Azure / MS Fabric.
• Design and maintain comprehensive dashboards in Power BI for IT and business stakeholders.
• Develop predictive models and AI/ML analytics to optimize ITIL processes.
• Collaborate with IT and business teams to define reporting requirements and KPIs.
• Ensure data quality, documentation, and compliance with data governance policies.
• Monitor ETL/ELT processes and automate data pipelines in MS Fabric.
• Explore new data sources and analytical technologies for IT and business processes.
• Work with Scrum, DevOps, and TDML/TDD/BDD methodologies, including test automation and deployment pipelines.

Skills

ITSM systems experience

MS Fabric

Edit Tabulator

XMLA

APIs

ML/AI basics

SQL

SDLC methodologies

Documentation

Communication

Team collaboration

Python

R

Education

Microsoft Fabric DP-600

DP-700

Tools

Power BI

MS Fabric

DAX Studio

XMLA

Edit Tabulator

API access

Python

R

Job description

Location: Wrocław - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

We are building an innovative team responsible for analyzing ITIL process data and supporting business decision‑making across Client Technology and beyond. Our mission is to transform data from ServiceNow and other IT sources into intelligent reports, predictions, and insights. The team will work with Microsoft Fabric, Power BI, and AI/ML tools to create modern analytical and predictive solutions.

Your key responsibilities

• Integrate and process data from ServiceNow and other IT sources into Azure / MS Fabric environment


• Design and maintain comprehensive dashboards in Power BI for IT and business stakeholders


• Develop predictive models and AI/ML analytics to optimize ITIL processes (e.g., incidents, problems, changes)


• Collaborate with IT and business teams to define reporting requirements and KPIs


• Ensure data quality, documentation, and compliance with data governance policies


• Monitor ETL/ELT processes and automate data pipelines in MS Fabric


• Explore new data sources and analytical technologies supporting IT and business processes


• Work following Scrum, DevOps, and TDML/TDD/BDD methodologies, including test automation and deployment pipelines.

To qualify for the role, you must have

• Experience working with ServiceNow or other ITSM systems


• Knowledge of MS Fabric (lakehouse, pipelines)


• Experience with Edit Tabulator, DAX Studio, XMLA, and APIs


• Basic knowledge of ML/AI – data preparation, predictive model development


• Proficiency in SQL and handling large datasets


• Experience working in Scrum, DevOps, TDML/TDD/BDD methodologies


• Ability to document data processes and maintain clear documentation


• Strong communication skills and ability to work in an interdisciplinary team

Required certifications:

• Microsoft Fabric: DP-600, DP-700

Ideally, you’ll also have

• Experience with Python/R for data analysis and ML


• Knowledge of ITIL processes (incident, problem, change, service request)


• Experience automating data pipelines and workflows


• Familiarity with Azure AI/ML tools (ML Studio, Synapse ML, Fabric AI)

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well‑known brands from across the globe. We’ll introduce you to an ever‑expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.


• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.


• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.


• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long‑term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

The exceptional EY experience. It’s yours to build.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow‑up actions. Any misconduct should be reported through the EY Ethics Hotline.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.