Senior Data Center Key Account Support — Hybrid

Grundfos; Poland; Hybrid; PLN 248,000 - 371,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Paid time off

401(k) matching

Bonuses

Job summary

Grundfos is seeking a Senior Support Specialist- Data Centers to deliver high-touch support for key accounts and drive strategic growth. The role follows a hybrid model (3 days in office, 2 days remote) and is based out of Brookshire, TX.

You will manage complex orders, promote digital self-service tools, and collaborate with Sales, Finance, and Supply Chain to resolve issues. You will lead account plans, drive upselling opportunities, and ensure exceptional customer experiences across multiple

Qualifications

• Bachelor's or Associate degree or equivalent work experience required.
• 3–5 years in customer service or account management.

Responsibilities

• Serve as the primary contact for designated key accounts across digital, telephony, email and chat.
• Develop and execute strategic account plans to drive sales growth and revenue targets.
• Manage end-to-end order fulfillment including entry, shipping, coordination, and issue resolution.
• Organize tailored training/onboarding for key account employees and clients.

Skills

SAP CRM/SD/MM

Order management

Customer service

English proficiency

Education

Bachelor's or Associate degree or equivalent

Tools

GPC

MyGrundfos

Extranet

Job description

Grundfos is seeking a Senior Support Specialist- Data Centers to deliver high-touch support for key accounts and drive strategic growth. The role follows a hybrid model (3 days in office, 2 days remote) and is based out of Brookshire, TX.

You will manage complex orders, promote digital self-service tools, and collaborate with Sales, Finance, and Supply Chain to resolve issues. You will lead account plans, drive upselling opportunities, and ensure exceptional customer experiences across multiple