AI Experience Design Lead

Smith & Nephew; Wrocław; Hybrid; PLN 160,000 - 239,000; Full time

Benefits offered by this job

Annual bonus

Life insurance

Share options

Hybrid working

Job summary

Smith+… is seeking an AI Experience/Design Lead to shape how users interact with AI across products, services, and digital journeys. You will guide discovery sessions, define experience strategies, and align multidisciplinary teams around a shared vision.

You will mentor designers, champion human-centered AI design, and ensure products are transparent, explainable, and give users appropriate control. This hybrid role offers generous benefits, ongoing learning, and opportunities to influence

Qualifications

• Extensive experience leading design outcomes within Agile product delivery environments.
• Strong understanding of conversational UX, AI systems, human in the loop design patterns, and AI ethics
• Expertise in journey mapping, customer research, prototyping, design operations, and creating high quality design artefacts
• Proven ability to coach and mentor teams while influencing product, engineering, and business stakeholders across complex organisations

Responsibilities

• Guide the creation of seamless AI-enabled experiences that fit customer workflows.
• Collaborate with product managers, engineers, data scientists, and business leaders to turn challenges into meaningful user outcomes.
• Lead journey mapping and customer research; mentor designers and enable delivery teams.
• Champion human-centered AI design, ensuring transparency, explainability, and user control.

Skills

Design leadership

Agile delivery

Conversational UX

AI ethics

Journey mapping

Customer research

Prototyping

Mentoring teams

Job description

Life. Unlimited. At Smith+… we design and manufacture technology that takes the limits off living. Join us at a pivotal moment as we shape the future of AI enabled experiences. As our AI Experience/Design Lead, you will play a critical role in defining how people interact with AI across products, services, and digital journeys. This is an opportunity to influence strategy, inspire teams, and create experiences that are intuitive, trustworthy, and genuinely valuable for customers and the business. Working at the intersection of design, technology, and human insight, you will help ensure AI solutions are transparent, inclusive, and centred on real user needs.

What will you be doing?

As AI Experience/Design Lead, you will guide the creation of seamless AI enabled experiences that fit naturally into customer workflows. You will collaborate closely with product managers, engineers, data scientists, and business leaders to turn complex challenges into meaningful user outcomes. You will facilitate discovery sessions with stakeholders and users to define experience strategies, clarify requirements, and align teams around a common vision. Alongside leading journey mapping and customer research activities, you will mentor designers, enable delivery teams, and help remove barriers that slow progress. You will champion human centred AI design principles, ensuring products are transparent, explainable, and provide the right levels of user control and oversight. Through experimentation, research, and continuous learning, you will drive improvements that build customer trust, adoption, and long term value.

What will you need to be successful?

Success in this role comes from balancing strategic thinking with hands on leadership. You will bring strong design expertise, a passion for emerging AI capabilities, and the ability to align diverse stakeholders around a shared vision while keeping the customer at the centre of every decision.

• Extensive experience leading design outcomes within Agile product delivery environments
• Strong understanding of conversational UX, AI systems, human in the loop design patterns, and AI ethics
• Expertise in journey mapping, customer research, prototyping, design operations, and creating high quality design artefacts
• Proven ability to coach and mentor teams while influencing product, engineering, and business stakeholders across complex organisations

The anticipated base compensation range for this position is PLN 159,500 - PLN 239,250 gross annually. The actual base pay offered to the successful candidate will be based on objective, job related factors including (but not limited to) relevant skills, qualifications, and experience, scope and responsibilities of the role, geographic location, and internal equity considerations. Compensation decisions are made using consistent and gender neutral criteria, in line with applicable pay transparency laws. This role has been evaluated within our internal job architecture and mapped to a defined pay band to ensure consistency and fairness.

You. Unlimited. We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve. Inclusion & Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about our Employee Inclusion Groups on our website

Your Future: Generous annual bonus, life insurance, Save As You Earn share options.

Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!

Your Wellbeing: Private Health and Dental plans, multisport card/my benefit platform and much more.

Flexibility: Hybrid Working Model (For most professional roles).

Training: Hands-On, Team-Customised, Mentorship, subsidies for language classes, certifications and postgraduate studies #LI-GG1 #LI-HYBRID

Stay connected by joining our Talent Community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer.

Smith+… is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+… a unique place.

Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.