Regional Service Growth Manager - CEE & MENAT

Smith & Nephew; Warszawa; On-site; PLN 228,000 - 342,000; Full time

Benefits offered by this job

Annual bonus

Life insurance

Flexible vacation

Paid holidays

Volunteering hours

Private health

Dental plans

Multisport card

Language classes

Postgraduate studies

Job summary

Smith+Neu is seeking a Service Growth Manager to drive regional service growth across EMEA markets and convert opportunities within the installed base into sustainable revenue. You will partner with Commercial, Marketing, and Service teams to scale value-added offerings and align initiatives with the broader strategy.

The role requires deep experience in medical devices, strong commercial acumen, and the ability to influence senior stakeholders across multiple markets.

Qualifications

• Significant experience in the medical devices industry with a track record of driving service revenue growth.
• Strong commercial acumen to identify growth opportunities within the installed base and convert them into revenue.
• Ability to influence senior stakeholders and sales organisations to drive a strategic shift.
• Experience operating across multi-country or regional environments.
• Data-driven decision making with the ability to build business cases and translate insights into actions.
• Proven capability to deploy growth initiatives, build pipelines, and drive adoption across markets.
• Strong collaboration across Commercial, Marketing, Finance and Service teams.

Responsibilities

• Lead regional service growth initiatives across markets and align with EMEA strategy.
• Identify opportunities within the installed base to convert into sustainable revenue streams.
• Partner with Commercial, Marketing and Service teams to deliver tangible growth and customer value.

Skills

Medical devices

Commercial growth

Influence stakeholders

Multinational exposure

Data-driven decisions

Growth execution

Cross-functional collaboration

Job description

Life. Unlimited. At Smith+Neu we design and manufacture technology that takes the limits off living. Are you ready to shape the future of Service as a true growth engine across a diverse and fast evolving region? As Service Growth Manager, you will play a pivotal role in transforming Service into a strategic commercial driver, unlocking new revenue streams and elevating customer partnerships across CEE and MENAT. This is a high impact role for someone who thrives in complexity, influences across boundaries, and turns strategy into tangible results. What will you be doing? In this role, you will be at the centre of a transformation journey, working across markets to position Service as a core contributor to business growth. You will partner closely with Commercial, Marketing, and Service teams to identify opportunities within the installed base, convert them into sustainable revenue, and build a strong service pipeline. You will lead the execution of regional service growth initiatives, ensuring alignment with broader EMEA strategy while navigating the unique dynamics of multiple markets. From strengthening contract penetration to scaling value added service offerings, your work will directly influence how Service supports customer outcomes and business performance. Along the way, you will engage and enable stakeholders, driving a mindset shift that redefines Service from a cost centre into a powerful growth driver.

What will you need to be successful?

• Bring significant experience within the medical devices industry with a strong track record of driving service revenue growth, lifecycle monetization, or commercial transformation initiatives
• Demonstrate strong commercial acumen with the ability to identify growth opportunities within the installed base and convert them into sustainable revenue streams
• Be highly effective at influencing senior stakeholders and sales organisations, driving a mindset shift from service as a cost centre to a strategic growth driver
• Show proven ability to operate across multi country or regional environments, navigating complexity while maintaining focus on delivery and results
• Be a data driven decision maker, capable of building business cases, interpreting performance metrics, and translating insights into actionable plans
• Have strong execution capabilities, with experience in deploying growth initiatives, building pipelines, and ensuring adoption across markets and teams
• Excel in stakeholder collaboration, acting as a connector across Commercial, Marketing, Finance, and Service teams to drive alignment and impact

The anticipated base compensation range for this position is 228000 PLN - 342000 PLN gross annually. The actual base pay offered to the successful candidate will be based on objective, job-related factors including (but not limited to) relevant skills, qualifications, and experience, scope and responsibilities of the role, geographic location, and internal equity considerations. Compensation decisions are made using consistent and gender-neutral criteria, in line with applicable pay transparency laws. This role has been evaluated within our internal job architecture and mapped to a defined pay band to ensure consistency and fairness.

You. Unlimited. We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve. Inclusion & Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about our Employee Inclusion Groups on our website

Benefits

• Your Future: Generous annual bonus, life insurance
• Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Your Wellbeing: Private Health and Dental plans, multisport card/my benefit platform and much more.
• Flexibility: Hybrid Working Model (For most professional roles).
• Training: Hands-On, Team-Customised, Mentorship, subsidies for language classes, certifications and postgraduate studie

Stay connected by joining our Talent Community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer.

Smith+Neu is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Neu a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.