Senior Cybersecurity Support Engineer - Remote

Jobs Paloaltonetworks; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Remote work possible

Job summary

Palo Alto Networks is seeking a proactive Technical Support Engineer to assist customers with post-sales challenges in cybersecurity. You will analyze complex issues, communicate findings clearly to technical and non-technical audiences, and drive rapid, high-quality solutions.

You will engage with engineering and QA to file bug reports, assist with test plans, and contribute to knowledge bases. Remote work is supported with across-geography collaboration.

Qualifications

• BS in Computer Science or equivalent experience
• Extensive background in network security and routing
• Experience with multi-vendor security platforms
• Strong communication and ability to explain complex issues

Responsibilities

• Deliver expert-level technical assistance to top-tier customers with in-depth troubleshooting and best practices.
• Take ownership of support cases from initiation to resolution with meticulous documentation.
• Act as trusted advisor, communicating technical solutions to technical and executive stakeholders.
• Collaborate with cross-functional teams to ensure seamless customer experience and risk mitigation.
• Contribute to knowledge bases with troubleshooting guides and technical bulletins.

Skills

Network security

LAN/WAN techs

Routing protocols (BGP, OSPF, EIGRP)

Remote Access VPN troubleshooting (IP/

Education

BS in Computer Science

Tools

Palo Alto Next-Gen Firewalls

Prisma Access

Cisco ASA

Cisco Firepower

Check Point Firewalls

Cisco Switches

IDS/IPS systems

AWS

Azure

VMware

OpenStack

Python

Job description

Palo Alto Networks is seeking a proactive Technical Support Engineer to assist customers with post-sales challenges in cybersecurity. You will analyze complex issues, communicate findings clearly to technical and non-technical audiences, and drive rapid, high-quality solutions.

You will engage with engineering and QA to file bug reports, assist with test plans, and contribute to knowledge bases. Remote work is supported with across-geography collaboration.