Senior SASE Engineer for Prisma Access (Evening/Night)

Palo Alto Networks; Polska; Hybrid; PLN 306,000 - 481,000; Full time

Job summary

Palo Alto Networks is seeking a Senior Technical Support Engineer with a focus on SASE to support European enterprise customers. You will act as a technical authority, mentoring juniors and collaborating with Product Management and Engineering to shape Prisma Access deployments.

This role operates on a shift-based schedule for out-of-hours coverage, with remote work allowed and collaboration across geographies to solve complex networking and security challenges.

Qualifications

• 5+ years in technical support or systems engineering.
• 2+ years in SASE or cloud security.
• Proficiency in TCP/IP, BGP, OSPF, IPsec VPNs, SSL/TLS, and Web proxy.
• Strong understanding of NGFW, ZTNA, SWG, and CASB.
• Excellent written and verbal communication skills.

Responsibilities

• Lead resolution of complex Prisma Access, GlobalProtect issues.
• Debug routing and connectivity across hybrid environments.
• Perform packet and log analysis for RCA.
• Be technical point of contact for premium enterprise accounts.
• Collaborate with Product Management and Engineering to influence product improvements.
• Manage security policies within Prisma environment.
• Create technical documentation and lead internal training sessions.
• Mentor junior engineers and foster continuous learning.
• Drive root-cause investigations and corrective actions.
• Be SME on core Palo Alto Networks products.

Skills

Networking protocols

SASE / Prisma Access

Security concepts

Troubleshooting tools

Communication skills

Tools

Wireshark

MTR

Curl

Job description

Palo Alto Networks is seeking a Senior Technical Support Engineer with a focus on SASE to support European enterprise customers. You will act as a technical authority, mentoring juniors and collaborating with Product Management and Engineering to shape Prisma Access deployments.

This role operates on a shift-based schedule for out-of-hours coverage, with remote work allowed and collaboration across geographies to solve complex networking and security challenges.