Senior Customer Trust & Security Assurance Analyst

541 Cisco Systems Poland sp. Z o.o.; Kraków; On-site; PLN 90,000 - 130,000; Full time

Job summary

Splunk is seeking a Customer Trust Analyst to support security due diligence, customer security questionnaires, and audits. You will participate in meetings to demonstrate alignment with security controls, industry standards, and regulations, while partnering with sales and customer success teams to address inquiries.

The role requires strong cybersecurity knowledge, excellent communication, and the ability to translate complex controls into clear customer guidance.

Qualifications

• Bachelor +7 years of related experience or Masters +4 years or PhD +1 year of related experience.
• Functional knowledge of cyber security principles, concepts, technologies, and security compliance frameworks (ISO 27001, ISO 27018, SOC 1/SSAE 18, SOC 2, GDPR, DORA, NIS2, NIST CSF, HIPAA, PCI-DSS, COBIT, CSA CCM, SIG).
• Cloud security principles understanding.
• Broad cybersecurity knowledge including incident response, networking, vulnerability management, pen-testing, architecture.
• Customer service oriented with problem-solving approach.
• Experience communicating with customers on complex information security topics.
• Strong written and verbal communication, critical thinking and problem solving.
• Ability to learn quickly and grasp Splunk security policies, controls, products and services.
• Ability to articulate security information clearly to customers.
• Team oriented, proactive, able to work independently and guide others.
• Ability to multitask in dynamic environments with SLA adherence.
• Certification options preferred: CISSP, CRISC, CISM, CISA, CCSK, GIAC, CCSP, CSX, CTPRP

Responsibilities

• Provide cybersecurity expertise to Field Sales, Sales Engineering, and Customer Success teams to address security inquiries, questionnaires, audits, and requests.
• Lead customer security audits in EMEA, showing evidence of Splunk security controls.
• Facilitate security assessments from customers, pre-sales.
• Deliver accurate information of Splunk's security and how controls align with customer expectations and contracts.
• Lead security conversations in meetings with current and prospective customers.
• Manage customer feedback and coordinate with partners to actions and resolutions.
• Develop customer-facing documentation representing Splunk security controls.
• Maintain deep knowledge of Splunk products and security info, collaborate with partners to mature the service and shorten the sales cycle.

Skills

Cybersecurity principles

Cloud security

Incident response

Networking

Vulnerability management

Penetration testing

Architecture

Customer service orientation

Written and verbal communication

Critical thinking

Education

Bachelor's degree

Master's degree

PhD

Tools

CISSP

CRISC

CISM

CISA

CCSK

GIAC

CCSP

CSX

CTPRP

Job description

Splunk is seeking a Customer Trust Analyst to support security due diligence, customer security questionnaires, and audits. You will participate in meetings to demonstrate alignment with security controls, industry standards, and regulations, while partnering with sales and customer success teams to address inquiries.

The role requires strong cybersecurity knowledge, excellent communication, and the ability to translate complex controls into clear customer guidance.