Senior Customer Trust Analyst

Cisco Systems, Inc.; Kraków; Hybrid; PLN 180,000 - 260,000; Full time

Job summary

Splunk is seeking a Customer Trust Analyst to support the Global Security program, focusing on customer due diligence, assessments, and security inquiries. You will participate in customer meetings and demonstrate control alignment with standards and regulations.

The role requires deep information security knowledge, strong communication skills, and the ability to work with Sales, Engineering, and Customer Success to shorten the sales cycle while maintaining customer trust.

Qualifications

• Bachelor's degree or higher with related experience as specified.
• Experience with cybersecurity principles, concepts, technologies, and security compliance frameworks.
• Cloud security understanding and incident response knowledge are desirable.
• Ability to communicate complex security topics to customers clearly.

Responsibilities

• Provide cybersecurity expertise to sales and customer success teams to address inquiries and audits.
• Lead customer security audits in EMEA and demonstrate evidence of controls.
• Facilitate security assessments and communicate Splunk's security measures to customers.
• Lead security conversations in meetings with customers and prospects.

Skills

Cybersecurity concepts

Customer trust

Communication skills

Risk assessment

Education

Bachelor's degree

Master's degree

PhD

Job description

Splunk is looking to add a Customer Trust Analyst to grow our Customer Trust program(s) within the Splunk Global Security (SGS) team. As a Customer Trust Analyst, you will be supporting customer security due diligence and assessment activities, such as facilitating customer security assessments, responding to customer security inquiries, and participating in customer meetings and calls to demonstrate Splunk security control alignment with customer security expectations, applicable industry standards, and regulations. If you have a deep understanding of information security and you are passionate about building, sustaining and growing trust with our customers, then this role is for you.

Responsibilities

• Provide cybersecurity expertise to Field Sales, Sales Engineering, and Customer Success teams to address customer inquiries, questionnaires, customer audits, and other requests regarding Splunk’s global security program and security controls
• Lead customer security audits in EMEA, showing evidence of Splunk security controls
• Facilitate security assessments from customers, pre sales. Deliver accurate information of Splunk's security to customers, demonstrating how our security measures align with their security expectations and contractual commitments
• Lead security conversations representing Splunk’s security in meetings with current and prospective customers
• Manage feedback and observations from customers, and engage with partners, where appropriate, to determine applicable actions and monitor resolution
• Develop customer facing documentation that represent Splunk security controls
• Maintain deep knowledge of Splunk’s products and security information, collaborating with key partners and experts across Splunk
• Drive process improvement and automation initiatives to continuously mature the service to more effectively support Sales in shortening the sales cycle, and meet customer expectations

Requirements

• Bachelors +7 years of related experience, or Masters +4 years of related experience, or PhD +1 year of related experience
• Functional knowledge of cyber security principles, concepts, technologies, and security compliance frameworks (e.g., ISO 27001, ISO 27018, SOC 1 / SSAE 18, SOC 2, GDPR, DORA, and NIS2, NIST CSF, HIPAA, PCI-DSS, COBIT, CSA CCM, SIG)
• Good understanding of cloud security principles
• Good understanding of cybersecurity, including but not limited to incident response, networking, vulnerability management, pen-testing, architecture
• Customer service oriented with a problem-solving approach
• Experience communicating directly with customers representing complex information security topics
• Strong written and verbal communication, and critical thinking and problem solving abilities
• Ability to learn quickly and develop a solid grasp of Splunk security policies, controls, and product and service offerings
• Able to accurately articulate security information in clear and concise terms to customers
• Team oriented, proactive, and able to work independently
• Ability to guide and mentor Customer Trust team members
• Ability to multitask, balance, and prioritize work in a dynamic environment, ensuring SLAs are met, and ability to work well in tense sales and customers conversations
• One or more of the following certifications is preferred CISSP, CRISC, CISM, CISA, CCSK, GIAC, CCSP, CSX, and CTPRP