Senior Customer Trust Analyst

541 Cisco Systems Poland sp. Z o.o.; Kraków; On-site; PLN 90,000 - 130,000; Full time

Job summary

Splunk is seeking a Customer Trust Analyst to support security due diligence, customer security questionnaires, and audits. You will participate in meetings to demonstrate alignment with security controls, industry standards, and regulations, while partnering with sales and customer success teams to address inquiries.

The role requires strong cybersecurity knowledge, excellent communication, and the ability to translate complex controls into clear customer guidance.

Qualifications

• Bachelor +7 years of related experience or Masters +4 years or PhD +1 year of related experience.
• Functional knowledge of cyber security principles, concepts, technologies, and security compliance frameworks (ISO 27001, ISO 27018, SOC 1/SSAE 18, SOC 2, GDPR, DORA, NIS2, NIST CSF, HIPAA, PCI-DSS, COBIT, CSA CCM, SIG).
• Cloud security principles understanding.
• Broad cybersecurity knowledge including incident response, networking, vulnerability management, pen-testing, architecture.
• Customer service oriented with problem-solving approach.
• Experience communicating with customers on complex information security topics.
• Strong written and verbal communication, critical thinking and problem solving.
• Ability to learn quickly and grasp Splunk security policies, controls, products and services.
• Ability to articulate security information clearly to customers.
• Team oriented, proactive, able to work independently and guide others.
• Ability to multitask in dynamic environments with SLA adherence.
• Certification options preferred: CISSP, CRISC, CISM, CISA, CCSK, GIAC, CCSP, CSX, CTPRP

Responsibilities

• Provide cybersecurity expertise to Field Sales, Sales Engineering, and Customer Success teams to address security inquiries, questionnaires, audits, and requests.
• Lead customer security audits in EMEA, showing evidence of Splunk security controls.
• Facilitate security assessments from customers, pre-sales.
• Deliver accurate information of Splunk's security and how controls align with customer expectations and contracts.
• Lead security conversations in meetings with current and prospective customers.
• Manage customer feedback and coordinate with partners to actions and resolutions.
• Develop customer-facing documentation representing Splunk security controls.
• Maintain deep knowledge of Splunk products and security info, collaborate with partners to mature the service and shorten the sales cycle.

Skills

Cybersecurity principles

Cloud security

Incident response

Networking

Vulnerability management

Penetration testing

Architecture

Customer service orientation

Written and verbal communication

Critical thinking

Education

Bachelor's degree

Master's degree

PhD

Tools

CISSP

CRISC

CISM

CISA

CCSK

GIAC

CCSP

CSX

CTPRP

Job description

Splunk is looking to add a Customer Trust Analyst to grow our Customer Trust program(s) within the Splunk Global Security (SGS) team. As a Customer Trust Analyst, you will be supporting customer security due diligence and assessment activities, such as facilitating customer security assessments, responding to customer security inquiries, and participating in customer meetings and calls to demonstrate Splunk security control alignment with customer security expectations, applicable industry standards, and regulations. If you have a deep understanding of information security and you are passionate about building, sustaining and growing trust with our customers, then this role is for you.

Responsibilities

• Provide cybersecurity expertise to Field Sales, Sales Engineering, and Customer Success teams to address customer inquiries, questionnaires, customer audits, and other requests regarding Splunk's global security program and security controls
• Lead customer security audits in EMEA, showing evidence of Splunk security controls
• Facilitate security assessments from customers, pre sales
• Deliver accurate information of Splunk's security to customers, demonstrating how our security measures align with their security expectations and contractual commitments
• Lead security conversations representing Splunk's security in meetings with current and prospective customers
• Manage feedback and observations from customers, and engage with partners, where appropriate, to determine applicable actions and monitor resolution
• Develop customer facing documentation that represent Splunk security controls
• Maintain deep knowledge of Splunk’s products and security information, collaborating with key partners and experts across Splunk Drive process improvement and automation initiatives to continuously mature the service to more effectively support Sales in shortening the sales cycle, and meet customer expectations

Requirements

• Bachelors +7 years of related experience, or Masters +4 years of related work experience, or PhD +1 year of related experience
• Functional knowledge of cyber security principles, concepts, technologies, and security compliance frameworks (e.g., ISO 27001, ISO 27018, SOC 1 / SSAE 18, SOC 2, GDPR, DORA, and NIS2, NIST CSF, HIPAA, PCI-DSS, COBIT, CSA CCM, SIG)
• Good understanding of cloud security principles
• Good understanding of cybersecurity, including but not limited to incident response, networking, vulnerability management, pen-testing, architecture
• Customer service oriented with a problem-solving approach
• Experience communicating directly with customers representing complex information security topics
• Strong written and verbal communication, and critical thinking and problem solving abilities
• Ability to learn quickly and develop a solid grasp of Splunk security policies, controls, and product and service offerings
• Able to accurately articulate security information in clear and concise terms to customers
• Team oriented, proactive, and able to work independently
• Ability to guide and mentor Customer Trust team members
• Ability to multitask, balance, and prioritize work in a dynamic environment, ensuring SLAs are met, and ability to work well in tense sales and customers conversations
• One or more of the following certifications is preferred CISSP, CRISC, CISM, CISA, CCSK, GIAC, CCSP, CSX, and CTPRP

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers - it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.