Senior Customer Order Specialist

Philips; Łódź; Ibrido; PLN 86.000 - 115.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work

Private medical care

Benefits system cards

Product discounts

Training and learning opportunities

Employee assistance program

Wellbeing in the office

Descrizione del lavoro

Philips is seeking a Senior Customer Order Specialist to take end-to-end ownership of complex orders and ensure accurate, timely execution across the supply chain. You will resolve escalations, strengthen cross-functional collaboration, and drive continuous improvement within Order Management.

In this senior role, you’ll work with Commercial Operations, Supply Chain, Logistics, Warehousing, Finance, and Project Management to manage risks and improve KPI performance, while developing leadership

Competenze

• Several years of experience in Order Management, Supply Chain or logistics.
• Strong knowledge of end-to-end order fulfillment and SAP ERP.
• Bachelor's or Master's in Supply Chain, Logistics or related field.
• Proven ability to own complex orders and manage escalations.

Mansioni

• Take end-to-end ownership of complex customer orders and ensure timely execution.
• Resolve escalations and coordinate actions across the supply chain.
• Collaborate with Commercial Operations, Supply Chain, Logistics, and Finance.
• Drive process improvements and share best practices within the team.

Conoscenze

Order management

ERP systems

SAP

Analytical skills

Formazione

Bachelor's/Master's in Supply Chain or related field

Strumenti

SAP

Descrizione del lavoro

Senior Customer Order Specialist

Take end-to-end ownership of complex customer orders and ensure accurate, timely execution across the supply chain. In this senior operational role, you will resolve escalations, strengthen cross-functional collaboration and drive continuous improvement within Order Management.

Your role

• Take end-to-end ownership of complex customer orders, ensuring accurate and timely execution while proactively identifying risks, resolving issues and coordinating actions across the supply chain.
• Act as a senior operational partner within the Order Management team, handling escalations and collaborating closely with key stakeholders across Commercial Operations, Supply Chain, Logistics, Warehousing, Finance, Project Management and other functions.
• Drive operational excellence by identifying process gaps, improving ways of working and supporting KPI performance, while sharing knowledge and best practices within the team.
• Develop further as a supply chain professional through exposure to complex operational cases, cross-functional collaboration, process improvement initiatives and opportunities to strengthen your leadership and business expertise.

You’re the right fit if

• 1. Experience: Several years of experience in Order Management, Supply Chain, Logistics, Customer Operations or a comparable operational environment, with demonstrated experience managing complex orders and escalations.
• 2. Skills: Strong knowledge of end-to-end order fulfillment and ERP systems, preferably SAP, combined with analytical problem-solving skills, attention to detail and the ability to effectively manage priorities and operational risks.
• 3. Education: Bachelor's or Master's degree in Supply Chain, Logistics, Business Administration, Operations or a related field, or equivalent relevant professional experience.
• 4. Senior mindset: Demonstrated ability to take ownership of complex operational topics, independently drive issues to resolution, manage escalations and act as a trusted point of contact for colleagues and cross-functional stakeholders.

Compensation & Benefits

Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is PLN 86,400.00 - 115,200.00 PLN. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations. This role is eligible for 10% short term incentive, with your rewards linked to company results. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision.

• Hybrid model of working
• Private medical care with the option to extend it to family members
• Benefit System cards
• Discount for Philips’ products
• Wide variety of trainings & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This role is office-based.

About Philips

Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose. Learn more about our culture of impact with care. #LI-EU #LI-HYBRID At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.