Senior CRM Marketing Manager

Capital.com; Warszawa; On-site; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Work-life harmony

Generous time off

Employee referral program

Health & pension benefits

Workation (remote work days)

Volunteer days

Job summary

Capital.com is seeking a Senior CRM Marketing Manager to define and own how CRM engages clients and drives revenue across markets. You will own CRM channel strategy, plan campaigns, and ensure a coherent, commercially effective client experience across the lifecycle.

In this role you will manage the campaign calendar, lead market-led and educational campaigns, and collaborate with CRM Operations and MarTech on delivery, data requirements, and testing to optimise results.

Qualifications

• Strong CRM or lifecycle marketing experience in a multi-market organisation.
• Proven ability to drive engagement and revenue growth.
• Expertise in segmentation, personalisation, automation and experimentation.
• Strong analytical and campaign performance skills.
• Excellent stakeholder management and prioritisation abilities.
• Experience with CRM platforms, customer data, marketing tech, and AI-enabled automation.

Responsibilities

• Own CRM channel strategy, including audience, cadence, sequencing, and contact policies
• Manage the integrated CRM campaign calendar and prioritise competing initiatives
• Lead market-led, educational, and automated campaigns that drive engagement and revenue
• Define segmentation, personalisation, and testing strategies across the customer lifecycle
• Translate local-market priorities into effective CRM plans
• Own campaign measurement, reporting, and optimisation
• Partner with CRM Operations and MarTech on delivery, tooling, and data requirements

Skills

Lifecycle marketing

Segmentation

Personalisation

Automation

Analytics

Stakeholder management

Campaign testing

Multi-market experience

Tools

CRM platforms

Marketing technology

AI-enabled automation

Job description

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

We are looking for a Senior CRM Marketing Manager to define and own how Capital.com uses CRM to engage clients and drive revenue across markets.

You will own our CRM channel strategy, deciding what runs where, when, and in what sequence across the customer lifecycle. You will manage the campaign calendar, lead market-led and educational campaigns, and ensure marketing activity forms a coherent, commercially effective client experience.

Responsibilities

• Own CRM channel strategy, including audience, cadence, sequencing, and contact policies
• Manage the integrated CRM campaign calendar and prioritise competing initiatives
• Lead market-led, educational, and automated campaigns that drive engagement and revenue
• Define segmentation, personalisation, and testing strategies across the customer lifecycle
• Translate local-market priorities into effective CRM plans
• Own campaign measurement, reporting, and optimisation
• Partner with CRM Operations and MarTech on delivery, tooling, and data requirements

Requirements

• Strong CRM or lifecycle marketing experience in a complex, multi-market organisation
• Proven success delivering measurable engagement, revenue, or client-value growth
• Expertise in segmentation, personalisation, automation, and experimentation
• Strong analytical and campaign performance skills
• Excellent stakeholder management and prioritisation abilities
• Experience with CRM platforms, customer data, marketing technology, and AI-enabled campaign automation
• Financial services or regulated-industry experience is desirable

What you will get in return

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.