Senior Business Delivery Manager

ITDS; Województwo mazowieckie; Hybrid; PLN 180.000 - 260.000; Vollzeit

Zusammenfassung

ITDS in Warsaw invites a Senior Business Delivery Manager to own end-to-end IT outsourcing engagements, drive growth, and ensure operational excellence across a portfolio. You will lead delivery, manage P&L, and build strong partnerships with consultants and clients in a dynamic hybrid work setting.

The ideal candidate brings 5+ years in delivery or account management within IT outsourcing, with deep market knowledge and a proven leadership track record.

Qualifikationen

• 5+ years in delivery, service delivery, or account management within IT outsourcing.
• Deep knowledge of the IT outsourcing market.
• Proven track record managing delivery and P&L responsibilities.
• Leadership experience leading delivery and recruitment teams.
• Active network of market contacts.
• Fluent Polish and English language skills.

Aufgaben

• Own delivery end-to-end: ensure top-tier service quality, client satisfaction, and engagement health.
• Grow the account: expand the portfolio through additional placements, services, and new leads leveraging your network.
• Manage the P&L: oversee margins, utilization, and results against plan; shape offers and contracts for optimal profitability.
• Identify and mitigate risks: proactively spot threats and remove bottlenecks to safeguard milestones.
• Lead and develop the team: mentor, coach, train, and retain top talent, working closely with consultant partners.
• Deliver against targets: translate business goals into actionable plans and keep the team aligned and motivated.

Kenntnisse

Delivery leadership

IT outsourcing

P&L management

Team leadership

Stakeholder management

Polish language

English language

Leadership

Networking

Jobbeschreibung

Unleash strategic leadership - steer IT outsourcing excellence from inception to success!

Warsaw-based opportunity with hybrid work model.

As a Senior Business Delivery Manager, you will be working for our client, a leader in the IT outsourcing industry dedicated to delivering exceptional service quality and innovative solutions. You will own and optimize client engagements, driving growth and ensuring operational excellence across your portfolio-shaping the future of IT service delivery and fostering long-term partnerships.

Your main responsibilities:

• Own delivery end-to-end: ensure top-tier service quality, client satisfaction, and engagement health.
• Grow the account: expand the portfolio through additional placements, services, and new leads leveraging your network.
• Manage the P&L: oversee margins, utilization, and results against plan; shape offers and contracts for optimal profitability.
• Identify and mitigate risks: proactively spot threats and remove bottlenecks to safeguard milestones.
• Lead and develop the team: mentor, coach, train, and retain top talent, working closely with consultant partners.
• Deliver against targets: translate business goals into actionable plans and keep the team aligned and motivated.

You're ideal for this role if you have:

• 5+ years of experience in delivery, service delivery, or account management within IT outsourcing.
• Deep knowledge of the IT outsourcing market.
• Proven track record managing delivery and P&L responsibilities.
• Leadership experience leading delivery and recruitment teams.
• An active network of market contacts.
• Natural leadership qualities with charisma and problem-solving skills.
• Fluent Polish and English language skills.

It is a strong plus if you have:

• AI-tools knowledge e.g. Claude Code albo Claude Extension.
• Certifications in project or service management.
• Experience working with cross-functional teams or consulting.

Eligibility for the role:

Only candidates with an existing legal right to work in the European Union will be considered for this role.