Director, Delivery Management

EPAM Systems; Kraków; Hybrid; PLN 200,000 - 350,000; Full time

Benefits offered by this job

Health insurance

Multisport

Shopping vouchers

Employee stock purchase plan

Job summary

EPAM Systems in Kraków, Poland, seeks a Delivery Leader with deep IT delivery experience to oversee a broad portfolio and guide Poland's delivery practice. The role emphasizes AI-native delivery, strong client relationships, and collaboration with CEE leadership to scale value across hundreds of projects.

The candidate will mentor managers, shape delivery governance, and drive high-quality outcomes while working in a hybrid model and leveraging EPAM’s global network.

Qualifications

• 15+ years in IT delivery, engineering, or consulting environments.
• Active involvement in presales, solution shaping, and commercial negotiation.
• Prior hands-on engineering background is essential and tech credibility is required.
• Fluent English (C1+).

Responsibilities

• Maintain a clear picture of delivery health across Poland's portfolio and identify risks early.
• Set governance with clear ownership, fast decisions, and measurable outcomes.
• Lead delivery teams to ensure high quality and client satisfaction across engagement models.
• Collaborate with Sales, Account Management, and CEE leadership across the lifecycle.
• Mentor and develop a community of Delivery Managers and Program Managers in Poland.

Skills

Delivery leadership

P&L management

Client-facing

AI-native delivery

Presales involvement

Cross-functional leadership

English proficiency

Strategic thinking

Job description

We were born as an engineering company, and we’ve never stopped being one. For over 30 years, we’ve built complex products, platforms, and digital experiences for some of the world’s most demanding clients, with deep engineering expertise and a commitment to quality at the heart of everything we do.
We’re now at the forefront of helping enterprises become truly AI-native, accelerating our own capabilities in agentic delivery and AI-first engineering, and bringing clients along that journey from strategy through solutions to measurable business value.
For a delivery leader, we offer a global platform with real engineering depth, clients who bring serious problems worth solving, and a culture where technical credibility and human connection are equally valued.
Poland is one of EPAM’s largest and most strategically important delivery locations, with 6,000 engineering and delivery professionals delivering across financial services, insurance, life sciences, retail, media, and technology for some of the world’s most recognized enterprises. This role sits at the core of Poland’s leadership team and is an active part of the broader CEE delivery organization.
For the right person, this is a role with real scope: a delivery portfolio spanning hundreds of clients and thousands of projects, a platform to shape delivery at country level with the backing of CEE and global leadership, and access to EPAM’s global network of practices, centers of excellence, and world-class engineering talent across 60+ countries.

Responsibilities

• Maintain a clear picture of delivery health across Poland's portfolio, identifying risks early and creating conditions for well-informed decisions
• Set governance that serves the work: clear ownership, fast decisions, and outcomes that are visible and measurable
• Create the conditions for consistently high delivery quality and client satisfaction across all engagement models
• Ensure delivery teams operate with a genuine understanding of the business context behind their engagements and the goals that matter to each client
• Stay close to key accounts directly, stepping in where your presence adds most value, whether in a senior client conversation, a difficult escalation, or a pivotal delivery moment
• Develop a domain-informed layer of delivery leadership across Poland, connecting industry expertise with delivery execution to serve clients with depth and consistency
• Keep Poland at the forefront of AI-native delivery: scale proven AI-first practices across the portfolio and continuously raise the bar on what AI-led engineering delivers for our clients
• Work with account and engagement leadership to develop accounts toward higher-maturity engagement models where it creates genuine value for both the client and EPAM
• Represent EPAM credibly in senior client-facing conversations and take ownership of strategic client visits, aligning around client needs and EPAM's capabilities
• Set the standard for client-centricity, empowering Delivery Managers to operate as true partners to their clients
• Collaborate actively in presales and ensure smooth transitions from pursuit into delivery
• Work closely with Sales, Account Management, and CEE Engagement leadership across the full engagement lifecycle, identifying delivery-led growth opportunities
• Contribute to regional and global delivery leadership forums, influencing standards and sharing Poland's delivery expertise
• Lead, mentor, and develop a strong community of Delivery Managers and Program Managers across Poland
• Invest in career growth, active coaching, and a high-performance culture that balances client demands with team motivation
• Contribute to hiring and talent strategy, attracting and integrating strong delivery talent

Requirements

• 15+ years in IT delivery, engineering, or consulting environments
• 5+ years in senior delivery leadership, managing portfolios, leading teams of managers, and working closely with P&L
• Proven track record across large, complex, multi-stream engagements with global clients. Comfortable in a matrixed, multi-stakeholder environment. Makes an impact without needing to own everything. Earns trust through consistency, follow-through, and fronting delivery personally where it matters
• Experience across multiple delivery models: T&M, managed capacity, managed services, fixed price
• Active involvement in presales, solution shaping, and commercial negotiation
• Prior hands-on engineering background is essential. This role requires genuine technology credibility
• Strong grasp of modern software engineering, cloud platforms, and AI-native delivery practices. Sees Poland's scale and EPAM's position at the forefront of AI-native delivery as a genuine opportunity. Motivated by the work itself, not the title. Leads hands-on
• A genuine advocate for AI-led ways of working who champions adoption and leads by example in an AI-first environment
• Fluent English (C1+)

We offer

• We gather like-minded people:
  • Top tech minds driving innovation in AI, cloud and digital platform modernization
  • Supportive team and agile, startup-like culture
  • Hybrid by design mode and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Business-driven relocation opportunities
• We provide growth opportunities:
  • Career development programs
  • Thought leadership, mentoring, soft skills and well-being programs
  • Certification (Anthropic, Gemini, GCP, Azure, AWS)
  • English classes
• We cover it all:
  • Stable pay
  • Participation in the Employee Stock Purchase Plan with a 15% discount
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Referral bonuses up to $2,000
  • Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
  • Corporate, social and well-being events
• Please, note:
  • Benefits listed above are available to employees only
  • We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
  • We will reach out to selected candidates exclusively

EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.