Senior Associate - HR Operations Specialist

Kyndryl; Wrocław; Hybrid; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Private medical care

Group life insurance

Cafeteria/MultiSport card

Continuous learning platforms

Job summary

Kyndryl is expanding its Regional HR Operations EMEA hub in Wroclaw and seeks an autonomous HR Operations Specialist to own end-to-end workforce administration across Poland and Ukraine.

You will draft contracts and annexes, manage onboarding and leaves, handle employee inquiries via HR ticketing systems, and help standardize processes while partnering with EMEA leaders to ensure payroll alignment and compliance. Fluent Polish and English are required.

Qualifications

• Fluent Polish and English (written and spoken) required for daily operations.
• Experience managing Polish employee lifecycle documentation and labor administration.
• Background in HR Shared Services (SSC), BPO, or international corporate environment.
• Ability to work autonomously in a dynamic, ambiguous setting.

Responsibilities

• End-to-End Lifecycle Management: handle personnel administration for Poland including contracts, annexes, onboarding, leaves, changes, and offboarding.
• Employee Query Resolution: be first point of contact for inquiries via HR ticketing systems (Workday, ServiceNow) while meeting SLAs.
• Process Building & Transformation: identify gaps and document SOPs as processes evolve.
• Payroll & Compliance Input: prepare and deliver HR data aligned with payroll cut-offs and Polish requirements.
• Regional Collaboration: coordinate with HR Leaders across EMEA to standardize processes and improve compliance.

Skills

Polish language

English language

HR administration experience

SSC experience

Autonomy

Tools

Workday HCM

Job description

At Kyndryl, we design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.

We are currently expanding our Regional HR Operations EMEA hub in Wroclaw and are looking for a resilient, autonomous HR Operations Specialist to take ownership of end-to-end workforce operations across Poland and Ukraine. In this role, you will be a vital part of a transforming regional team, directly impacting the employee experience while helping us build and refine our operational processes from the ground up.

If you thrive in dynamic, fluid environments, are comfortable navigating ambiguity, and have a strong foundation in Polish labor administration within a Shared Services setup, we want to hear from you.

What You Will Do

• End-to-End Lifecycle Management: Take full ownership of personnel administration for our workforce in Poland. This includes drafting employment contracts, annexes, onboarding logistics, leaves of absence, organizational changes, and offboarding documentation.
• Employee Query Resolution: Serve as the first point of contact for employee inquiries, providing accurate and empathetic support via our HR ticketing systems (e.g., Workday, ServiceNow) while adhering to SLAs.
• Process Building & Transformation: Operate effectively in a rapidly evolving environment. You will proactively identify process gaps, propose solutions, and establish baseline documentation where standard operating procedures (SOPs) are still taking shape.
• Payroll & Compliance Input: Prepare, validate, and deliver critical HR data aligned strictly with monthly payroll cut-off dates and Polish statutory requirements.
• Regional Collaboration: Work closely with HR Leaders and colleagues across the EMEA region to standardize processes, ensure compliance, and drive operational excellence.

What We Are Looking For

• Language Proficiency: Full professional fluency in Polish and English (both written and spoken are mandatory for daily operations).
• HR Administration Expertise: Proven, practical experience managing Polish employee lifecycle documentation and labor administration procedures independently.
• Corporate / SSC Experience: A solid background working in an HR Shared Services (SSC), BPO, or international corporate environment, with experience managing high-volume requests through ticketing tools.
• Resilience & Autonomy: High tolerance for ambiguity. You are a self-starter who is comfortable "swimming in muddy water" and does not require step-by-step guidance to execute tasks or solve problems.
• Location: Based in Wroclaw. This role operates on a flexible hybrid model, requiring regular, dynamic in-office attendance coordinated with the local team (100% remote work is not supported).

Nice to Have (Differentiators)

• Experience supporting workforce administration in Ukraine or proficiency in the Ukrainian language.
• Practical, hands-on experience using Workday HCM.
• Familiarity with payroll inputs and cut-off schedule dependencies.

What We Offer

• Predictable Schedule: Standard business hours (Monday–Friday, approx. 9:00 AM – 5:00 PM) with no night shifts or on-call requirements.
• Flexible Hybrid Model: A collaborative Wroclaw office environment where in-office days are coordinated dynamically within the operational team.
• Comprehensive Benefits: Standard Kyndryl Poland benefits package, including private medical care, group life insurance, and access to a Cafeteria/MultiSport card.
• Continuous Learning: Access to industry-leading learning platforms and internal mobility opportunities across Kyndryl’s global organization.

Kyndryl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.