SCM Service Delivery Manager

ABB; Kraków; On-site; PLN 180,000 - 280,000; Full time

Job summary

ABB Inc. is seeking a seasoned procurement leader to manage end-to-end Procure-to-Pay operations in a multinational setting. You will collaborate with senior stakeholders, drive cost optimization, and lead a high-performing procurement team across a dynamic international environment.

The role emphasizes process excellence, supplier management, and continuous improvement within the Robotics Operations group, reporting to senior managers in the DACH region.

Qualifications

• Minimum 5 years in Supply Chain, Procurement, or Shared Services in a multinational.
• At least 3 years of people leadership and team management.
• Strong procurement, sourcing, supplier and contract management knowledge.
• Experience in Global Business Services via SLAs and KPIs.
• Focus on service quality, cycle times, and continuous improvement.
• Experience delivering services and managing stakeholders in international settings.
• Proficiency with ERP systems (SAP preferred), Excel and Power BI.

Responsibilities

• Lead end-to-end delivery of Procure-to-Pay processes to ensure efficient, high-quality procurement operations.
• Partner with senior business stakeholders to develop and expand the service portfolio and enhance customer satisfaction.
• Drive operational excellence initiatives focused on cost optimization, quality improvements, delivery performance, and working capital enhancement.
• Oversee planning and execution of procurement activities, budget management, forecasting, and performance tracking.
• Build, lead, coach, and develop a high-performing procurement team.

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Cluster DACH Robotics Operations Manager & Auto BL Manager

Leads a team of Procurement Specialists to execute purchasing and logistics strategies that support the business by optimizing costs, quality, and reliability of suppliers and supplied products. Ensure execution in accordance with company and Procurement team instructions and procedures. This is a unique opportunity to play a key role in shaping supply chain excellence, developing high-performing teams, and partnering with senior stakeholders in a dynamic international environment.

Your responsibilities

• Lead end-to-end delivery of Procure-to-Pay processes to ensure efficient, high-quality, and compliant procurement operations while meeting agreed service levels and business requirements.
• Partner with senior business stakeholders to continuously develop and expand the service portfolio and enhance customer satisfaction.
• Drive operational excellence initiatives focused on cost optimization, quality improvements, delivery performance, and working capital enhancement.
• Oversee planning and execution of procurement activities, budget management, forecasting, and performance tracking.
• Build, lead, coach, and develop a high-performing procurement team

Your background

• Minimum 5 years of experience in Supply Chain, Procurement, or Shared Services within a multinational organization.
• At least 3 years of people leadership and team management experience.
• Strong understanding of operational procurement, sourcing, supplier management, contract management, and procurement best practices.
• Experience in Global Business Services through SLAs and KPIs
• Strong focus on service quality, cycle times and continuous improvements
• Proven experience managing service delivery, stakeholder expectations, and business priorities in an international environment.
• Experience with ERP systems (SAP preferred) Excel, Power BI and procurement tools.
• Fluent Polish and English, both written and spoken.

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