Junior Procurement Specialist - temporary role

ABB; Kraków; Hybrid; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Annual bonus

Private medical care

Life insurance

Employee share purchase program

Job summary

ABB Kraków is seeking a digital procurement support specialist to act as the first line of contact for users of SAP Ariba and SAP Fieldglass. You will resolve tickets, guide users, and collaborate with IS Delivery teams in a hybrid work environment within the Procure to Pay (P2P) organization.

The role emphasizes stable tool operation, continuous improvement based on user feedback, and effective cooperation with business partners and external providers, offering opportunities for professional

Qualifications

• Experience or exposure to system support, shared services or working with procurement tools.
• Familiar with ticket-based support environments and basic system problem solving.
• Degree in Business, Logistics, IT or related field.
• Able to communicate in English at B2 level; additional language is a strong advantage.

Responsibilities

• Act as a first point of contact for users and stakeholders across digital procurement tools.
• Resolve user requests and incidents (tickets) in a timely and structured manner.
• Provide guidance and support to users, including identifying and resolving issues.
• Collaborate with Business stakeholders and IS Delivery teams to resolve issues and ensure stability.
• Support continuous improvement based on recurring issues and user feedback.
• Maintain stable operation and availability of digital procurement tools and platforms.
• Deliver a consistent and positive end-user support experience.

Skills

SAP Ariba

SAP Fieldglass

Ticketing tools

P2P domain

Education

Business/Logistics/IT degree

Tools

SAP Ariba

SAP Fieldglass

Ticketing systems

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Lead of Glob. Ind. Proc. Supp. Oper.__Act as a first point of contact for users and stakeholders across digital procurement tools (SAP Ariba, SAP Fieldglass), providing support and resolving requests either directly or in coordination with external providers. You will work in a ticket-based environment, ensuring smooth system usage and a positive end-user experience.Resolve user requests and incidents (tickets) in a timely and structured mannerProvide guidance and support to users, including identifying and resolving issues and clarifying system functionalitiesCollaborate with Business stakeholders and IS Delivery teams to resolve issues and ensure system stabilitySupport continuous improvement based on recurring issues and user feedbackThe work model for the role is: hybrid.This role is contributing to the Procure to Pay (P2P) Process Excellence & Digitalization organization in a global environment. Main stakeholders include end users, Business stakeholders, IS Delivery teams and external service providers.You will be mainly accountable for:Ensuring timely and high-quality resolution of user requestsMaintaining stable operation and availability of digital procurement toolsDelivering a consistent and positive end-user support experienceContributing to continuous improvement of tools and processes based on user feedback and recurring issuesSupporting effective collaboration between Business, IS and external providersYou will join a collaborative international team, where you will be able to thrive.Qualifications for the role:You enjoy working with digital tools and systems, particularly SAP Ariba (Ariba Buying), SAP Fieldglass or similar procurement platforms, within the Procure to Pay (P2P) domainYou have initial experience or exposure to system support, shared services or working with procurement toolsYou are familiar with ticket-based support environments and basic system problem solvingYou are self-motivated, service-oriented and have solid communication and problem-solving skillsDegree in Business, Logistics, IT or a related fieldYou are comfortable communicating in English (minimum B2 level); additional language is a strong advantageBenefits:Enjoy a stable employment in a company with a long history in innovation and technology.Collaborate with experienced experts in an international environment.Seize individual development and training opportunities, from job specific to soft skills.Private medical care (including offers for family members) and life insurance.Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program.Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities.More about usYou will be part of the Procure to Pay (P2P) Process Excellence & Digitalization organization within Indirect Materials & Services (IM&S), supporting global users across multiple digital procurement platforms.We value collaboration, continuous improvement and delivering high-quality support to our global user base.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.