SAP SuccessFactors HR Systems Expert

HEINEKEN Global Shared Services; Kraków; On-site; PLN 120,000 - 190,000; Full time

Job summary

HEINEKEN Kraków, part of Heineken Global Shared Services, seeks a functional SAP SuccessFactors specialist to deliver support across EC, LMS, RCM, RMK, ONB, PMGM, S&D and COMP within the MyHR ecosystem. You will collaborate with nearshore partners, analyze complex HR requirements and drive improvements.

The role requires 3–5 years of SAP SF experience, deep HR process knowledge, strong communication in English, and a hands-on, proactive mindset.

Qualifications

• Bachelor/Master degree required.
• 3–5 years of SAP SuccessFactors experience.
• Deep functional SAP SuccessFactors expertise across modules.
• Strong understanding of end-to-end HR processes.
• Understanding of digital products that integrate with SAP SuccessFactors.
• Strong business understanding, operational excellence, analytical skills and hands-on mentality.
• Fluent English, clear and timely communication.
• Strong mobilization and open-minded listening skills.
• Strong process and project management skills.
• Strong interpersonal skills to build relationships with Functional Owners.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Delivery of functional support activities within the MyHR ecosystem.
• Supporting SAP SuccessFactors modules including EC, LMS, RCM, RMK, ONB, PMGM, S&D and COMP.
• Supporting other global HR systems such as PeopleDoc and ServiceNow.
• Acting as a source of information on global design and safeguards solution integrity for BAU.
• Serving as a functional expert in the HR Systems & Solutions landscape.
• Understanding business needs, analyzing complex requirements and overseeing business impact.
• Collaborating closely with nearshore technical support partners.
• Participating in testing cycles, releases and training of business stakeholders.
• Driving first-time-right resolution of tickets handled by the technical support team.
• Monitoring resolution and response times in line with SLA agreements.
• Acting as a source of information on the global design of the MyHR ecosystem.
• Participating in projects and coordinating assigned changes from start to finish.
• Performing requirements gathering and functional acceptance testing.
• Advising on system capabilities while safeguarding global template processes.
• Performing ticket analysis to identify trends and acts proactively on findings.
• Monitoring data quality and guides OpCos to improve their data quality.
• Delivering improvement proposals on support processes.

Skills

SAP SuccessFactors

End-to-end HR

Analytical skills

Project management

Communication skills

Troubleshooting

Education

Bachelor/Master degree

Job description

HEINEKEN Kraków, part of Heineken Global Shared Services, seeks a functional SAP SuccessFactors specialist to deliver support across EC, LMS, RCM, RMK, ONB, PMGM, S&D and COMP within the MyHR ecosystem. You will collaborate with nearshore partners, analyze complex HR requirements and drive improvements.

The role requires 3–5 years of SAP SF experience, deep HR process knowledge, strong communication in English, and a hands-on, proactive mindset.