SAP Service Coordinator - CoE Lead (Hybrid, Warsaw)

RED Global; Warszawa; Hybrid; PLN 180,000 - 260,000; Full time

Job summary

RED Global in Warsaw is seeking an experienced SAP Service Coordinator to play a key role in our established SAP Center of Excellence. The role is hybrid, with three days in the office starting January.

You'll drive governance of SAP services, incidents, changes, and RISE coordination, liaising with business and IT teams to ensure high availability and continuous improvement. This position demands strong leadership, stakeholder management, and ITIL familiarity to maintain service quality across

Qualifications

• 5+ years of SAP Service Management experience.
• Strong SAP S/4HANA and RISE experience.
• 3+ years of team leadership experience.
• ITIL certification or strong practical ITIL experience.
• Understanding of SAP licensing.
• SAP Cloud ALM experience is highly desirable.
• Strong stakeholder management and communication skills.

Responsibilities

• Incident, Problem, Change and Service Request Management.
• Major incident management and escalations.
• SAP RISE service and contract coordination.
• JIRA Service Management operations and governance.
• SAP Cloud ALM adoption and operational oversight.
• Release and transport coordination.
• Service KPIs, reporting and continuous improvement.
• Cross-functional coordination between business, SAP and internal IT teams.
• Providing cover for RISE/Basis coordination when required.

Skills

SAP Service Management

SAP S/4HANA

RISE

ITIL

Stakeholder management

Communication skills

Team leadership

Tools

JIRA Service Management

SAP Cloud ALM

SAP licensing knowledge

Job description

RED Global in Warsaw is seeking an experienced SAP Service Coordinator to play a key role in our established SAP Center of Excellence. The role is hybrid, with three days in the office starting January.

You'll drive governance of SAP services, incidents, changes, and RISE coordination, liaising with business and IT teams to ensure high availability and continuous improvement. This position demands strong leadership, stakeholder management, and ITIL familiarity to maintain service quality across