Salesforce CRM Analyst — Workflow & Data Quality Expert

Black Financial Consult; Poland; Remote; PLN 70,000 - 100,000; Full time

Job summary

Black Financial Consult is seeking a CRM Analyst to analyze, optimize, and support CRM and service management systems such as Salesforce. The role focuses on improving customer workflows, ensuring data quality, and enabling effective use of CRM tools across the organization.

The candidate will gather requirements, support reporting, and collaborate with cross-functional teams to enhance CRM functionality and user adoption.

Qualifications

• 5-8 years of experience with CRM systems or enterprise service platforms.
• Hands-on experience with Salesforce or similar CRM/service tools.
• Strong analytical and problem-solving skills.
• Experience working in Agile or structured delivery environments.

Responsibilities

• Analyze and optimize CRM workflows and customer service processes.
• Support configuration and enhancement of Salesforce and other CRM platforms.
• Monitor CRM data quality, integrity, and consistency.
• Gather and document business requirements for CRM improvements.
• Support reporting and dashboard development for customer and service metrics.
• Assist in troubleshooting CRM system issues and user support requests.
• Collaborate with Product, IT, and Business teams to improve CRM functionality.
• Support CRM integrations with other enterprise systems.
• Conduct user training and support adoption of CRM tools.
• Participate in system testing and validation for CRM enhancements.

Tools

Salesforce

Dynamics

Job description

Black Financial Consult is seeking a CRM Analyst to analyze, optimize, and support CRM and service management systems such as Salesforce. The role focuses on improving customer workflows, ensuring data quality, and enabling effective use of CRM tools across the organization.

The candidate will gather requirements, support reporting, and collaborate with cross-functional teams to enhance CRM functionality and user adoption.