Sales Process Transformation Lead, Hybrid & Growth‑Ready

Helprise; Poland; Hybrid; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work

Flexible contracts (employment/B2B)

Private medical care

MultiSport card

Life insurance

Development budget

Lumina Learning tools

Team-building activities

Job summary

Helprise is hiring a Senior Sales Process Transformation & Project Manager to lead the transition of Sales Administration into the Shared Service Center in Poland, shaping scalable operating models and governance for globally aligned support. You’ll drive harmonization, automation, and continuous improvement across international units.

The role requires 5+ years in sales ops/administration and hands-on ERP/CRM expertise, with a pragmatic, stakeholder-focused approach. Hybrid work is available.

Qualifications

• 5+ years of experience in Sales Operations, Sales Administration, Customer Service, Order-to-Cash, Commercial Excellence, or BPM.
• Experience leading international process transformation and transition projects in Shared Services/GBS.
• Strong knowledge of Sales Administration, Sales Operations, Lead-to-Cash/Order-to-Cash, CRM, pricing, and customer master data.
• Experience designing target operating models, governance frameworks, KPIs, and service delivery standards.
• Hands-on knowledge of SAP ERP (S/4HANA) and Salesforce or similar CRM platforms.

Responsibilities

• Lead the transition and integration of Sales Administration processes from international entities into the SSC.
• Design and implement standardized global processes, operating models, governance structures, and RACI frameworks.
• Define and monitor KPIs, SLAs, and performance management frameworks to drive operational excellence.
• Identify opportunities for process harmonization, automation, and digitalization.
• Manage international transformation projects, stakeholder engagement, and change management activities.
• Collaborate with Sales, Customer Service, Order Management, Supply Chain, and Finance to ensure end-to-end process delivery.

Tools

SAP S/4HANA

Salesforce

Process documentation tools

Job description

Helprise is hiring a Senior Sales Process Transformation & Project Manager to lead the transition of Sales Administration into the Shared Service Center in Poland, shaping scalable operating models and governance for globally aligned support. You’ll drive harmonization, automation, and continuous improvement across international units.

The role requires 5+ years in sales ops/administration and hands-on ERP/CRM expertise, with a pragmatic, stakeholder-focused approach. Hybrid work is available.