Sales Order Process Analyst (multi-language)

Dyson; Kraków; On-site; PLN 71,000 - 86,000; Full time

Benefits offered by this job

Competitive salary

Language allowance

Performance bonus

PPK

PPO

Life insurance

Holiday allowance

Glasses allowance

On-site canteen

Dyson product discount

Private medical insurance

EAP

Multisport card

Job summary

Dyson is seeking a Sales Operations & Order Processing professional in Kraków to manage retail order flow, ensure accuracy in invoicing, and coordinate deliveries with 3PL partners. You will serve as the primary contact for Retail and Contact Centre teams, handling order queries and delivery issues.

Ideal candidates have 2–3 years in a similar role, knowledge of SAP and logistics processes, and strong MS Office skills. Dyson offers a competitive salary and a comprehensive benefits package.

Qualifications

• 2–3 years experience in a similar role.
• Strong understanding of logistics processes and tools.
• Proficient in English; additional languages are a plus.

Responsibilities

• Retail order management and ensuring accurate order creation in SAP/EDI.
• Release orders for timely delivery and secure booking slots.
• Be the POC for Key Account, 3PL, and retailers on order issues.
• Manage invoicing processes and related disputes/charges.
• Coordinate with market/3PL to ensure outbound capacity and high-volume invoice processing.
• Handle direct order queries and provide feedback on last-mile issues.
• Oversee reverse logistics, refunds, and stock reconciliation.

Skills

3PL knowledge

Analytical skills

Attention to detail

Communication skills

Multi-cultural collaboration

Fast-paced environment

Tools

SAP

Microsoft Office

Job description

About Us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations, and more people.

Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.

Dyson Business Services (DBS) organisation provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business.

Reporting to the Sales Order Associate Manager (depending on market), the Sales Operations & Order Processing team covers the end-to-end operational order flow for our customers’ delivering a market leading service.

About The Role

• Retail customer order management: ensure EDI integration processed or orders created manually.

• Releasing orders for delivery in line with any allocations provided.

• Securing booking slots and arrange deliveries on time.

• Being the POC for Key Account team, 3PL and retailers on all order book issues

• Retail customer credit management, pricing management, and management of related disputes/charges

• Manage Retail order book with market & 3PL to ensure outbound capacity

• Processing eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation where not covered by the contact centre

• Managing any direct order queries, where not covered by the Contact Centre. POC for Contact Centre on direct delivery queries. Investigation and feedback on last mile failures

• Direct and indirect reverse logistics management. Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed

• Ensure Invoicing process is complete and on time and resolve related issues

• Manage other sales streams: Proforma orders, sample orders, new starter machines, B2B

• Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.

• Identify problems and find solutions

We’re looking for someone that has:

• A proven experience of 2-3 years in similar role in other organization.

• Understanding of Logistics Processes and tools

Proficient in English and following language would be preferable:

• Slovak

• Czech

• Arabic

• Turkish

• German

(we’re interested in hearing from people with all difference language proficiencies - let us know as part of your application which languages you can speak as this helps us to align you to the best opportunity)

• 3PL, Logistics and transportation SAP Systems knowledge

• Good analytical skills and attention to details

• Ability to process high volumes of invoices with high accuracy.

• Strong working knowledge of Microsoft Office

• Have a ‘Can-do’ attitude, highly self-motivated and deadline driven.

• Comfortable in a multi-cultural work environment and working with virtual teams.

• Working in a fast-paced team environment with high volume activities and changing priorities.

• Strong communication skills

Reward package

• Competitive starting salary: from PLN78,400 annually (for a full-time position),with potential for a higher offer based on skills and experience+ if applicable, some of role may offer a Language Allowance

• Performance bonus opportunity

• Employee Capital Plan (PPK)

• Employee Savings Plan (PPO)

• Company-paid life insurance

• Holiday allowance

• Allowance for corrective glasses and contact lenses

• Subsidised on-site canteen

• Exclusive discount on Dyson products

• Comprehensive private medical insurance

• Employee Assistance Programme (EAP)

• Benefits platform with Multisport card

#LI-AS1

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.