IT Manager, Commercial and Retail

Dyson; Kraków; On-site; PLN 201,000 - 246,000; Full time

Benefits offered by this job

Performance bonus opportunity

Company-paid life Insurance

Private medical insurance

Employee Assistance Programme (EAP)

Multisport card

Job summary

Dyson in Kraków is seeking a senior IT leader to own strategy, delivery, and operational performance of IT services for retail and business operations in the region.

You will partner with global and regional stakeholders to shape technology solutions that enable store operations, enhance the customer experience, and support business growth. Expect collaboration across global teams and occasional travel as required.

Qualifications

• Proven experience leading IT services in a global matrix organisation.
• Strong track record in Retail/Commercial Systems across multi-site environments.
• Skilled in translating business needs into technology solutions.
• Experience delivering IT capabilities across site openings, rollouts, and transformations.
• Knowledge of cloud platforms and enterprise AI tools.

Responsibilities

• Own end-to-end IT service delivery across retail and commercial environments.
• Support 24/7 Global Retail operation including incident, problem, and change management.
• Drive performance with vendors and develop continuous service improvement workstreams.
• Lead planning, delivery, and support of IT infrastructure across sites.
• Ensure deployment of core services: networks, end-user computing, M365, in-store tech.

Skills

Leadership

Retail IT

Stakeholder management

Cloud platforms

Agile

Security

Vendor management

Communication

Travel willingness

Tools

M365

ITIL

Job description

About Us

We're Dyson. We solve the problems others ignore, engineering solutions with ingenuity and science – and we never stop exploring new frontiers.

About the Role

As a leader within Dyson’s Global Retail and Commercial Systems IT organisation, you will own the strategy, delivery, and operational performance of IT services supporting retail and business operations across your region.

You will work in close partnership with global and regional stakeholders to shape and deliver technology solutions that enable store operations, enhance the customer experience, and support business growth. This role operates within a global matrix model, ensuring alignment to central standards while responding to local market needs.

Key Responsibilities

Strategy & Roadmap

• Help shape and support the execution of the Retail and Commercial Systems IT strategy and roadmap aligned to global priorities and business objectives
• Translate business demand into clear technology outcomes, ensuring scalability, resilience, and standardisation
• Input into Global C&C objectives and alignment with an Omnichannel vision.
• Help build critical relationships with internal and external stakeholders and partners to assist with creating a multiyear strategies.

Service Delivery & Operations

• Own end-to-end IT service delivery across retail and commercial environments, ensuring high availability, performance, and security
• Support ITSMO and the 24/7 Global Retail operation, including incident, problem, and change management, aligned to global service management standards
• Drive performance with vendors in the retail ande commercial spaces (e.g. service quality, performance to KPI) and develop continuous service improvement workstreams

Infrastructure & Site Enablement

• Lead the planning, delivery, and support of IT infrastructure across new and existing retail sites
• Ensure consistent deployment of core services, including networks (WAN/LAN), end-user computing, M365, and in-store technology
• Drive globalisation and standardisation of the Network Blueprint deployment

Risk, Security & Compliance

• Identify, assess, and mitigate risks across cyber security, physical security, and data protection
• Ensure compliance with internal policies, audits, and regulatory requirements

Vendor & Partner Management

• Establish and support strategic relationships with global and regional vendors and service partners
• Drive accountability for service delivery, cost, and performance through structured governance and SLAs

Governance & Investment

• Partner with C&C and OCIO PMO and finance teams to prioritise demand, secure funding, and deliver against agreed outcomes
• Ensure strong governance across programmes, resources, and delivery execution

Stakeholder Management

• Act as a trusted technology partner to business leaders, influencing decisions and shaping future capability
• Collaborate across global IT teams to ensure alignment, reuse, and consistency

About You

• Proven experience leading IT services or technology functions within a global, matrixed organisation
• Strong track record in Retail and Commercial Systems, ideally within multi-site or enterprise environments
• Skilled in business partnering, with the ability to translate business needs into technology solutions
• Experienced in service delivery, and knowledge of operational support process, infrastructure, and programme execution
• Strong knowledge of cloud platforms and AI Tools in Enterprise
• Experience delivering IT capabilities across new site openings, rollouts, and transformations
• Demonstrated expertise in vendor selection, contract management, and supplier governance
• Strong understanding of ITIL-based practices
• Strong Agile practise and methodology knowledge
• Excellent communication and stakeholder management skills, with the ability to operate at both operational and executive levels
• Willingness to travel regionally and globally as required

Reward Package

• Starting salary from PLN 223,300.00. annually, with potential for a higher offer based on skills and experience

• Performance bonus opportunity

• Employee Capital Plan (PPK)

• Employee Savings Plan (PPO)

• Company-paid life insurance

• Holiday allowance

• Allowance for corrective glasses and contact lenses

• Subsidised on-site canteen

• Exclusive discount on Dyson products

• Comprehensive private medical insurance

• Employee Assistance Programme (EAP)

• Benefits platform with Multisport card

#LI-AS1

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.