SaaS Customer Support Specialist - US/UK | Product Champion

Procuredesk; Polska; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

ProcureDesk is a procurement software company expanding its customer support team. The role focuses on helping customers derive maximum value by using the product, across email, chat, and phone channels.

As a Customer Support Specialist, you will collaborate with QA and engineering to reproduce and resolve issues, and work with product management to identify areas for product improvements. This position is suited to candidates with SaaS experience and strong communication skills.

Qualifications

• Must have at least 1 year of relevant customer support experience for US or UK customers.
• Experience with Software products, preferably SaaS.
• Excellent communication skills with support via email, chat and phone.

Responsibilities

• Support customers by resolving queries in a timely fashion via email, chat and phone.
• Investigate and work with QA to reproduce bugs reported by customers.
• Collaborate with QA and engineering to get status on open tickets and update customers.
• Identify product improvement areas and work with product management to enhance the product.

Skills

Customer support

SaaS experience

Email support

Chat support

Job description

ProcureDesk is a procurement software company expanding its customer support team. The role focuses on helping customers derive maximum value by using the product, across email, chat, and phone channels.

As a Customer Support Specialist, you will collaborate with QA and engineering to reproduce and resolve issues, and work with product management to identify areas for product improvements. This position is suited to candidates with SaaS experience and strong communication skills.