Customer Support Executive

Procuredesk; Polska; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

ProcureDesk is a procurement software company expanding its customer support team. The role focuses on helping customers derive maximum value by using the product, across email, chat, and phone channels.

As a Customer Support Specialist, you will collaborate with QA and engineering to reproduce and resolve issues, and work with product management to identify areas for product improvements. This position is suited to candidates with SaaS experience and strong communication skills.

Qualifications

• Must have at least 1 year of relevant customer support experience for US or UK customers.
• Experience with Software products, preferably SaaS.
• Excellent communication skills with support via email, chat and phone.

Responsibilities

• Support customers by resolving queries in a timely fashion via email, chat and phone.
• Investigate and work with QA to reproduce bugs reported by customers.
• Collaborate with QA and engineering to get status on open tickets and update customers.
• Identify product improvement areas and work with product management to enhance the product.

Skills

Customer support

SaaS experience

Email support

Chat support

Job description

About ProcureDesk

ProcureDesk is procurement software built to help businesses control purchasing, streamline approvals, and gain visibility into company spend. We are scaling toward a $30M revenue business by July 2028. That requires a sales motion where buyers trust that ProcureDesk can solve their real operational and technical requirements before they sign. This role is central to creating that confidence.

As a customer support specialist, your job is to help ProcureDesk customers get the best value by helping them use the product.

Day to day for Customer Support Specialist:

Support customers by resolving customer queries in a timely fashion. You will provide support using email, chat, and phone.

Investigate and work with QA to reproduce any bugs reported by the customer.

Collaborate with internal teams (QA and engineering) to get status on the open tickets and update the customers.

Look for product improvement areas and work with product management to enhance the product.

Must haves:

• At Least 1-year of relevant customer support experience for customers based in the United States or the United Kingdom.


• Must have experience with Software products - preferably SaaS (Software as a Service)


• Excellent communication skills and experience providing support through the following channels: