S2P Specialist (German) — Global Support & Process Innovation

Helprise; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

MultiSport card

Life insurance

Development budget

Lumina Learning access

Hybrid work

Job summary

Helprise is seeking a results-oriented specialist to support the Source to Pay cycle and improve processes. The role includes training teams on SAP Ariba, handling supplier inquiries, and 1st line support across global users.

Required are German (C1) and English (B2) proficiency, a minimum of 2 years in customer service, and completed higher education. Hybrid work and diverse contracts await the right candidate.

Qualifications

• Fluent in German (C1) and English (B2).
• At least 2 years in customer service or contact center.
• Completed higher education.
• Excellent communication and service focus.
• Good MS Office skills; SAP Ariba knowledge is a plus.

Responsibilities

• Provide support for the Source to Pay process from order creation to payment.
• Answer queries from the global user community on invoices and purchase orders.
• Provide training on the WeBuy Purchasing Tool (SAP Ariba).
• Be the main contact for external suppliers - 1st level support.
• Process requests in ServiceNow.
• Handle queries from BI employees and suppliers globally.
• Analyze system mistakes and report to admin teams.

Skills

German language

English language

Customer service

Communication skills

Microsoft Office

Education

Higher education degree

Tools

ServiceNow

SAP Ariba

Job description

Helprise is seeking a results-oriented specialist to support the Source to Pay cycle and improve processes. The role includes training teams on SAP Ariba, handling supplier inquiries, and 1st line support across global users.

Required are German (C1) and English (B2) proficiency, a minimum of 2 years in customer service, and completed higher education. Hybrid work and diverse contracts await the right candidate.