Russian Speaking Player Support for Supercell Games - Work In Sofia, Bulgaria

Mercier Consultancy Group; Polska; On-site; PLN 88,000 - 127,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Relocation Package

Monthly Bonus

Modern Sofia Office

Career Development

Job summary

Mercier Consultancy Group is hiring a Russian Speaking Player Support Specialist for Supercell Games in Bulgaria. You will support Russian-speaking players across popular Supercell titles, handling inquiries, issues, and account management with a focus on customer excellence.

The role requires native Russian and strong English, with relocation to Sofia and opportunities for professional growth within the Gaming & Esports sector.

Qualifications

• Native or fluent Russian is mandatory (spoken and written).
• Strong proficiency in English for collaboration with the international team.
• Experience in customer support or gaming industry is a plus.
• Ability to troubleshoot and resolve player issues with a customer-first mindset.

Responsibilities

• Deliver exceptional customer service to the Russian-speaking player base of Supercell titles.
• Troubleshoot technical issues, billing inquiries, and account management matters.
• Maintain knowledge of game mechanics, events, and community trends to assist players effectively.
• Identify and escalate recurring bugs or feedback to Dev/QA teams.

Skills

Russian Language

Customer Support

Gaming Knowledge

English Proficiency

Problem Solving

Tools

CRM Systems

Job description

Russian Speaking Player Support Specialist for Supercell Games

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, specializing in connecting world-class talent with industry-leading organizations across the globe. We pride ourselves on facilitating career-defining opportunities within the Gaming & Esports sector, ensuring our candidates land the most prestigious jobs in Bulgaria and beyond.

Job Overview

We are looking for a passionate gamer to fill the Russian Speaking Player Support Specialist for Supercell Games position in Bulgaria. This role is a unique gateway for those seeking Russian-speaking jobs within the high-octane world of Gaming & Esports, where you will provide top-tier assistance to a global community of players.

Key Responsibilities

• Deliver exceptional customer service to the Russian-speaking user base of world-famous Supercell gaming titles.

• Troubleshoot technical issues, billing inquiries, and account management concerns within the Gaming & Esports ecosystem.

• Maintain a deep knowledge of current game mechanics, events, and community trends to assist players effectively.

• Proactively identify and **escalate** recurring technical bugs or player feedback to the development and quality assurance teams.

• Foster a positive and welcoming environment for players in every interaction, ensuring the highest standards of the Supercell brand.

• Contribute to the continuous improvement of support protocols within our bustling Gaming & Esports center in Sofia.

• Native or fluent Russian (spoken and written) is mandatory for this role.

• Strong proficiency in English to collaborate within our international team.

• A genuine passion for mobile gaming, specifically Supercell titles, is highly valued for this Gaming & Esports role.

• Excellent problem-solving skills and a customer-centric mindset.

• Valid EU passport or a legal right to work in Bulgaria.

• Previous experience in customer support or the gaming industry is a significant advantage.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on proprietary gaming support systems
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival)
• Monthly Performance Bonus linked to service quality and KPIs
• Modern, gaming-focused office environment in the heart of Sofia
• Career development paths within the thriving Gaming & Esports sector

Life in Bulgaria

Bulgaria offers an incredible lifestyle, blending historical charm with a modern, fast-paced urban culture. When you relocate for one of our many jobs in Bulgaria, you will enjoy a Mediterranean-influenced climate, beautiful mountain ranges, and a vibrant nightlife that makes Sofia a top destination for young professionals seeking a high quality of life.

Beyond the career opportunities, Bulgaria is known for its affordable cost of living, exquisite local cuisine, and friendly atmosphere. Relocating to Bulgaria allows you to enjoy a work-life balance that is hard to match elsewhere, making the Russian Speaking Player Support Specialist for Supercell Games position in Bulgaria the perfect next step for your international career.