Retail KYC Onboarding Specialist

IG Markets Ltd; Kraków; On-site; PLN 36,000 - 60,000; Full time

Job summary

IG Group in Kraków is seeking a KYC Associate to join the retail onboarding and financial crime prevention team. You will be the first point of contact for new clients, helping them onboard smoothly while ensuring compliance.

You will work with Compliance, Sales, and Operations to keep onboarding fast, accurate, and low-risk, handling inquiries, maintaining records, and staying up to date with AML/KYC policies.

Qualifications

• Experience in a client-facing, customer service, or administrative role.
• Willingness and aptitude to quickly learn KYC/AML principles and retail client onboarding processes.
• Confident, clear communicator, comfortable handling client queries.
• Strong attention to detail and accuracy.
• Problem-solving mindset, with good judgement on when to escalate.
• Ability to manage a varied workload against KPIs and SLAs.

Responsibilities

• Support end-to-end onboarding of new retail clients, verifying documentation and completing KYC checks in line with policy and regulatory requirements.
• Act as a client-facing point of contact for client queries and complaints related to onboarding and KYC, resolving straightforward cases and escalating complex ones where needed.
• Identify exceptions and discrepancies in retail account opening processes and elevate to senior colleagues.
• Maintain accurate, audit-ready records of KYC checks and client interactions.
• Adhere to agreed KPIs, SLAs, and quality standards.
• Support quality checks on the account opening process and help address any gaps identified.
• Stay up to date with relevant AML/KYC policies and procedures, applying updates to day-to-day work.
• Flag risks, process gaps, or system issues observed during onboarding to the team lead.

Skills

MS Excel

English fluency

Tools

KYC/AML systems

Job description

IG Group in Kraków is seeking a KYC Associate to join the retail onboarding and financial crime prevention team. You will be the first point of contact for new clients, helping them onboard smoothly while ensuring compliance.

You will work with Compliance, Sales, and Operations to keep onboarding fast, accurate, and low-risk, handling inquiries, maintaining records, and staying up to date with AML/KYC policies.