reservation specialist

Highline Warsaw; Warszawa; On-site; PLN 39,000 - 61,000; Full time

Benefits offered by this job

Medical care

Multisport card

Life insurance

Job summary

Highline Warsaw, located in the center of Warsaw, is recruiting for a travel administration role. You will prepare quotations, issue invoices, and support the sales team with documentation and communications.

We seek detail-oriented professionals with 1-2 years in customer service or sales administration, good English (B1+/B2), and solid knowledge of MS Office and basic CRM usage. The position offers an employment contract, medical care, Multisport card, and life insurance.

Qualifications

• 1–2 years of experience in customer service or sales administration.
• High attention to detail and strong organizational skills.
• Professional communication and customer service abilities.
• Proficient in MS Office; basic CRM knowledge.
• Good knowledge of invoicing and payment processes.
• English language skills at B1+/B2 level.

Responsibilities

• Prepare quotations, booking confirmations and basic financial documents.
• Coordinate appointments and details with the operations team.
• Issue invoices and monitor payments for group bookings.
• Maintain and update customer database (schools, travel agencies, companies) in CRM.
• Contact B2B partners to confirm bookings and provide operational information.
• Support organization of study visits and fam trips (guest lists, confirmations, logistics).
• Reporting group sales results to the Sales Manager.
• Daily support to the sales team in preparing quotations, documentation and communication.

Skills

Customer service

Sales administration

Invoicing

CRM Systems

MS Office

English (B1+/B2)

Tools

CRM systems

MS Office

Job description

Highline Warsaw - a new attraction at the top of Varso Tower - is now recruiting. We are looking for people with passion, energy and a smile who want to co-create a unique place on the map of the capital.

• Prepare quotations, booking confirmations and basic financial documents.
• Coordinate appointments and details with the operations team.
• Issue invoices and monitor payments for group bookings.
• Maintain and update customer database (schools, travel agencies, companies) in CRM system.
• Contact with B2B partners to confirm bookings and provide operational information.
• Support for the organization of study visits and fam trips (guest lists, confirmations, logistics).
• Reporting group sales results to the Sales Manager.
• Daily support to the sales team in preparing quotations, documentation and communication.

Requirements:

• 1-2 years of experience in customer service or sales administration (preferred in the travel industry).
• High attention to detail, excellent work organization and ability to handle multiple inquiries simultaneously.
• Professional communication and customer service skills.
• Proficient in MS Office; basic knowledge of CRM systems.
• Basic knowledge of invoicing and payment processes.
• Good knowledge of English (B1+/B2 level).

This we offer:

• Work in a stable and prestigious company with an international structure based on an employment contract.
• Non-wage benefits (medical care, Multisport card, life insurance).
• Office location in the center of Warsaw.
• Opportunity to gain experience and grow professionally in an international work environment.

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