Remote Spanish-Speaking Auto Concierge

Concentrix; Katowice; On-site; PLN 128,755 - 171,674; Full time

Benefits offered by this job

Private healthcare

Life insurance

Comprehensive benefits package

Paid training

Team-building events

Job summary

Concentrix is seeking a Customer Service Specialist in Katowice for the automotive industry. As part of the Volkswagen Group's team, you will handle customer inquiries through various channels while maintaining high standards of professionalism. A strong background in customer service, advanced Spanish, and good English skills are essential for this role.

The position offers remote work, comprehensive benefits, and opportunities for professional growth within the luxury automotive sector.

Qualifications

• 1+ years of experience in customer service or call center roles.
• C1 level in Spanish and B2 level in English for internal communication.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, chat, and email.
• Maintain documentation of customer interactions in the CRM system.
• Collaborate to enhance the customer experience.

Skills

Customer service experience

Strong communication skills (C1 Spanish)

English proficiency (B2)

Problem-solving skills

Attention to detail

Interest in automotive technology

Job description

Concentrix is seeking a Customer Service Specialist in Katowice for the automotive industry. As part of the Volkswagen Group's team, you will handle customer inquiries through various channels while maintaining high standards of professionalism. A strong background in customer service, advanced Spanish, and good English skills are essential for this role.

The position offers remote work, comprehensive benefits, and opportunities for professional growth within the luxury automotive sector.