Remote Salesforce Admin (Junior) - Data & Support

Software Mind; Województwo małopolskie; On-site; PLN 78,000 - 112,000; Full time

Job summary

Software Mind, a global tech solutions provider, is seeking a Junior Salesforce Administrator to support day-to-day CRM operations from a remote setup. You will handle user requests, resolve tickets, and help keep Salesforce data clean and reliable across Investor Relations, Investment and Value Add teams.

You will collaborate with the Salesforce team on reports, dashboards and enhancements, and participate in upcoming Marketing Cloud and Sales Engagement initiatives.

Qualifications

• 1-2 years' experience working with Salesforce in an administration or support capacity.
• Experience resolving user support requests or working with a ticketing system.
• Experience creating or modifying Salesforce reports and dashboards.
• Strong attention to detail and ability to work with data.
• Ability to translate business requests into practical solutions.

Responsibilities

• Manage and resolve Salesforce support tickets from users across Investor Relations, Investment and Value Add teams.
• Troubleshoot issues relating to reports, dashboards, data updates, user permissions and platform functionality.
• Maintain the firm's CRM platform and associated applications.
• Assist with data maintenance and data quality initiatives across Salesforce.
• Build and maintain strong relationships with business users to understand issues and support requirements.

Skills

Salesforce

Ticketing systems

Data quality

Reports and dashboards

Remote work

Education

Salesforce Administrator Certification (or pursuing)

Tools

Jira

Power BI

Salesforce Marketing Cloud

Job description

Software Mind, a global tech solutions provider, is seeking a Junior Salesforce Administrator to support day-to-day CRM operations from a remote setup. You will handle user requests, resolve tickets, and help keep Salesforce data clean and reliable across Investor Relations, Investment and Value Add teams.

You will collaborate with the Salesforce team on reports, dashboards and enhancements, and participate in upcoming Marketing Cloud and Sales Engagement initiatives.