Remote Quality Assurance & Compliance Leader

Praxy; Polska; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Company car

LuxMed Medical Insurance

Multisport Card

Meal vouchers

Transportation allowance

Employee Capital Plan

Employee Investment Plan

Volunteer days

Extra vacation days

Job summary

CHEP is seeking a Quality & Assurance Lead to strengthen quality across CHEP operations and 3PL networks. The role focuses on audits, investigations, and continuous improvement, acting as the quality ambassador to customers.

You will enhance quality visibility, drive compliance with standards, and partner with internal stakeholders to resolve issues. Based in Poland with hybrid/remote options, you will deliver training, lead corrective actions, and help scale quality initiatives across regional

Qualifications

• Bachelor's degree in Engineering, Quality Management, Supply Chain, Logistics, Manufacturing, Food Science, or related field preferred.
• 1-3 years of experience in Quality, Operations, Manufacturing, Supply Chain, Customer Service, or Continuous Improvement.
• Experience handling customer complaints, quality investigations, or corrective action processes is highly desirable.

Responsibilities

• Implement and execute the Quality Audit Program across CHEP-owned and subcontracted service centers in line with regional quality objectives.
• Conduct announced and unannounced audits of service centers, assessing product quality and process compliance.
• Monitor and improve adherence to QMS requirements, SOPs, and quality best practices.
• Support rollout of quality initiatives, product strategies, and process improvements across operations.
• Act as CHEP's customer-facing quality representative, managing quality-related concerns and ensuring timely resolution.
• Lead root cause investigations and corrective action processes (RCA/CAPA) to address product and service quality issues.
• Support investigations into operational failures, customer complaints, and service disruptions while coaching operations teams.
• Gather and analyze field intelligence to identify trends and opportunities for improvement.

Skills

Adaptability

CRM

Empathy

Experimentation

Quality Auditing

Quality Standards

Root Cause Analysis (RCA)

Taking Ownership

Teamwork

Training Delivery

Understand Customers

Education

Bachelor's degree in Engineering or related field

Tools

SAP

Salesforce

Power BI

Job description

CHEP is seeking a Quality & Assurance Lead to strengthen quality across CHEP operations and 3PL networks. The role focuses on audits, investigations, and continuous improvement, acting as the quality ambassador to customers.

You will enhance quality visibility, drive compliance with standards, and partner with internal stakeholders to resolve issues. Based in Poland with hybrid/remote options, you will deliver training, lead corrective actions, and help scale quality initiatives across regional